Visit us at M·A·C Pro - Soho, New York to shop best-sellers and new must-haves. Need your products ASAP? Call your local store (212) 334-4641 or select Buy Online, Pick Up In-Store or Same-Day Delivery at checkout.
Many customers praised the staff for their kindness, helpfulness, and expertise, with specific mentions of individual artists like Murat, Rachel, and Justyna.
Product Knowledge
Customers appreciated the staff's deep product knowledge and ability to provide personalized recommendations, especially for foundation matching and makeup techniques.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences with specific staff members, indicating inconsistency in service quality.
Stock Availability
Several customers expressed disappointment regarding the availability of certain products, suggesting a need for better inventory management.
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Everly Swan
6 days ago
5.0
Murat did my lips beautifully, what a wonderful experience! I feel gorgeous 😍
LM
Latricia M
Dec 10, 2025
5.0
Originally was canceled at another location and was referred to this one. This location has the greatest most upbeat staff especially Murat, he is an angel and his artistry speaks for itself. I showed him an inspo pic and he replicated everything I wanted & more, really made my birthday special! Ask for Murat if you go.
KK
Katarina
Dec 10, 2025
4.0
I had an issue with an online order and after posting a review here and receiving a response, it has been cleared up that the issue seems to be with packages in my area ( one from this retailer in particular; unfortunately, many of my packages have been tampered with, from various sources) are being intercepted and opened, then resealed. MAC has explained that they DO NOT send out returned merchandise and have cleared the issue up well. Only taking off a star because it took a few days to get a response.
QA
Quinee A
Dec 5, 2025
5.0
Sabine (thank you for acknowledging me), Amber, and even the sweet security guard women at the Soho Broadway MAC were incredible. Even when it got busy and Sabine had to step away, they worked together so smoothly. Amber continued helping me with foundation matching and color correcting, and as a woman of color, getting the right shade matters so much — they absolutely nailed it. I tried the products at home and they are giving SIKNNNNNNNN.
They were so kind and helpful and completely turned my experience around. They will definitely be my go-to people from now on!
CS
Cammie Shibata
Nov 23, 2025
5.0
Top notch artistry, attentiveness and care!
I visited the store during Black Friday week when it was extremely busy and Rachel took the time to color match my foundation and studio fix powder because I had been colored incorrectly at other non MAC stores. (Note the wrong colors in my picture)
She took the time and care to make sure my skin matched not only the color and finish but also took extra time to dry and make sure the match was correct by moisturizing and drying down the products so I could see how they oxidized.
I appreciated her attention to detail, her ability to navigate a crowded store, and take the time to give me personal and specialized recommendations.
As an avid makeup enthusiast she made me feel confident in my own skill and never took away from my own knowledge which is so important. I never felt over sold and also she did a great job of sharing the color schema that MAC applies to their system. Would absolutely recommend and visit specifically to work with Rachel.
Thank you to her if she gets the chance to read this.