MAC Cosmetics

Reviews

• YM

  Yaz Marseille

  3 days ago
  2.0
  First, I love MAC and have been shopping this brand for 20-plus years. Second, I recently went to this location and it’s a chic space with good energy. Everyone who works there is stunning. Third, I had an experience there that is (too) common for me as a highly melanated woman. A beige-skinned, blonde-haired and blue-eyed woman with an accent (possibly European) approached me with kindness and proceeded to make conversation with me. In doing so, she comfortably addresses me as “girl” with a “blaccent.” It is 2026 A.D. Again, it is 2026 A.D. Under no circumstances should this be happening to me at a MAC store. Unless I know you personally, you should refrain from using any variant of “girl,” “queen,” or “sis” with a stranger of my hue. Rather than ask for my name, she proceeded to use a term/expression that is linked to chattel sl*very. I don’t care if you’re an immigrant or a citizen. I’m an immigrant and U.S. citizen who is fluent in three languages, which most people never assume about me. I know what not to say when conversing with a darker-skinned American I meet as a stranger. Common sense is common sense. You know better. Do better. It's not hard to treat me as a human being with a unique identity. But if it is hard, you need to ask yourself why you see me as a "different breed" of human, and thus possess an urge to interact with me differently, without even paying attention to how I speak. (I speak the standard American dialect versus AAVE, because I'm not AA/BA. I'm a European who happens to be darker-skinned.) I hope this store enrolls this lightly melanated employee (whether she was a manager or associate) in bias training, because it is sorely needed.
• CC

  Cristina

  Feb 1, 2026
  1.0
  Never coming back to this store. I’ve been treated very bad by a blond tall salesperson called “Alexis S”. felt super uncomfortable with the customer treatment, it was a horrible experience.
• AA

  Angeles

  Jan 31, 2026
  1.0
  Very bad customer treatment by the blond haired person today saturday evening. Never coming back to this store, disappointed
• AR

  Amber Rejouis

  Jan 31, 2026
  5.0
  Murat did my makeup and he did not disappoint! I asked him for a natural look and he delivered. I’ve received so many compliments. Highly recommend.
• CO

  Chaiya Oyebode

  Jan 29, 2026
  5.0
  I had a great experience at the MAC Soho location thanks to Murat. I came in just browsing for a lip product, and he was extremely patient and helpful in finding the perfect match. His recommendations were spot on, and I ended up purchasing several additional products because he matched everything so well. Great customer service that was professional and attentive.