Lush Cosmetics Union Square N.Y.

4.6
685 reviews

About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lush Cosmetics Union Square N.Y.
28 East 14th St, New York, NY
10003, United States

Hours

Reviews

4.6
685 reviews
5 stars
535
4 stars
94
3 stars
21
2 stars
11
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and knowledgeable, providing personalized recommendations and creating a welcoming atmosphere.

Product Availability

Several customers expressed frustration with the lack of stock for specific items, particularly henna hair coloring.

Store Environment

While many reviews praised the store's inviting atmosphere, some customers noted cleanliness issues and a lack of engagement from staff during their visits.

Staff Recognition

Many customers highlighted specific employees for their exceptional service, indicating a strong team culture and individual dedication.
  • TR
    T Rosen
    4 days ago
    5.0
    Shout out to the person with a bunch of nose rings, I have bleached curly hair that's been frizzy for years. They recommended 2 products that fixed it almost instantly. Basically changed my life lol
  • AA
    Adam
    Jan 4, 2026
    5.0
    Emily and Abby helped me out tremendously. They are rock star employees and they know their stuff. They went above and beyond, especially Emily. This shout out is for them! Give those two a raise because they deserve it!
  • JL
    Joanna Lau
    Dec 24, 2025
    5.0
    I came into this Lush store to allow my 11 year old daughter have a Christmas shopping spree. Dove kindly helped demonstrate skin care products to my daughter so she could learn how to use them. Dove was very patient and knowledgeable about all the products. Thank you for the new recommendations and samples of your favorite products. You made my daughter’s day! Merry Christmas and thank you from the bottom of our hearts.
  • GS
    Gregory Sanchez
    Dec 20, 2025
    5.0
    Had a wonderful time shopping for stocking stuffers. The associate, Reyna, helped me pick out the best soaps for my friends and family. She was so good at describing the smells (which helped a lot as someone who has a weak sense of smell). The other staff was also super friendly and a lot of them complimented my outfit! This is definitely gonna be my go-to Lush from now on.
  • AA
    Anthony Ant
    Dec 17, 2025
    5.0
    I haven’t visited the store in about 6 months and heard that Lush now has rewards? Iran back in! Zoey and Jade elevated my experience! Thanks for helping us out all about favorite scents! The team exceeded my Are those bath bombs? Thank you which one is this? Thank you so much!! we appreciate you. We shall be back because we sensed diversity, inclusion and great culture at this store!! Love the Lushie baddies 🥰🥰❤️💫

Frequently Asked Questions About Lush Cosmetics Union Square N.Y.

What are the store hours for Lush Cosmetics Union Square N.Y.?

Lush Cosmetics Union Square is open every day from 10:00 AM to 8:00 PM.

Where is Lush Cosmetics Union Square located?

The store is located at 28 East 14th St, New York, NY 10003, USA.