Diptyque Madison

Reviews

• LB

  Lauryn Burdine

  Feb 21, 2026
  1.0
  Very unhelpful when I came in with a product concern. I came in to explain that the candle had separated from the wick- I understand that the wax separates from the jar before burning, but the wick tab had separated from the wick and the candle itself. The employee I was talking to said it’s fine multiple times and showed me the store candles, when I showed them the difference, they shrugged, said it was “probably fine”, and to call customer service since they cannot do anything in the store. I understand when customer service employees are not able to do anything except pass you to the right person, but being outright dismissive is unhelpful. I came in intending to purchase a second candle (and use my birthday gift) and left without purchasing anything. The set the candle came from was part of my birthday gift to me from my partner, so I was especially disappointed. I now intend to return my product and purchase a candle elsewhere.
• PH

  Paige Harriman

  Feb 6, 2026
  5.0
  Diquone, Chekib, Angela, and the entire Diptyque team are absolutely phenomenal! The candles they sold me were fabulous and made our client so happy! Five stars, flawless, greater than great!
• MV

  Mahitha VR

  Dec 26, 2025
  5.0
  Loved the store and was helped by fantastic Kelly! I purchased the solid perfume and so excited to try it on!!
• KK

  Kia

  Dec 22, 2025
  1.0
  I visited Diptyque to receive my birthday gift after confirming eligibility on their own website. I have purchased with the brand within the past 12 months, which, according to Diptyque’s published policy, qualifies you for the birthday gift. The website explicitly states there is no minimum spend required, only a purchase within the last year. Despite this, both the sales associate and the manager denied me the birthday gift and insisted that I needed to have spent >$250 and make an additional same-day in-store purchase. When I pointed out that these requirements are not stated anywhere on Diptyque’s website, they continued to falsely claim that these conditions are clearly listed online. This was disappointing not because of the gift itself, but because of the lack of transparency and the dismissive, gaslighting nature of the interaction. If there are unpublished or store-specific rules, customers should be informed upfront, not told they’re wrong when they reference the brand’s own policy. Luxury pricing should come with clarity and respect. Unfortunately, this experience did not reflect either.
• HA

  Haleemat Adekoya

  Dec 9, 2025
  5.0
  Michelle Blake was wonderful help to me. I am sincerely grateful for your speed, intentionality, and patience as it relates to assisting me with some purchases for Christmas. I share that I needed a Christmas miracle as I sought a magnificent order of products and the quickly sought out the items. Not only was she helpful, but her energy was also contagious and hopeful which set my mind at rest. Overall, I appreciated the level of excellence she portrayed through her eagerness to help me speedily and effectively. Just wanted to give her flowers!