Diptyque Madison

Reviews

• MV

  Mahitha VR

  Dec 26, 2025
  5.0
  Loved the store and was helped by fantastic Kelly! I purchased the solid perfume and so excited to try it on!!
• KK

  Kia

  Dec 22, 2025
  1.0
  I visited Diptyque to receive my birthday gift after confirming eligibility on their own website. I have purchased with the brand within the past 12 months, which, according to Diptyque’s published policy, qualifies you for the birthday gift. The website explicitly states there is no minimum spend required, only a purchase within the last year. Despite this, both the sales associate and the manager denied me the birthday gift and insisted that I needed to have spent >$250 and make an additional same-day in-store purchase. When I pointed out that these requirements are not stated anywhere on Diptyque’s website, they continued to falsely claim that these conditions are clearly listed online. This was disappointing not because of the gift itself, but because of the lack of transparency and the dismissive, gaslighting nature of the interaction. If there are unpublished or store-specific rules, customers should be informed upfront, not told they’re wrong when they reference the brand’s own policy. Luxury pricing should come with clarity and respect. Unfortunately, this experience did not reflect either.
• HA

  Haleemat Adekoya

  Dec 9, 2025
  5.0
  Michelle Blake was wonderful help to me. I am sincerely grateful for your speed, intentionality, and patience as it relates to assisting me with some purchases for Christmas. I share that I needed a Christmas miracle as I sought a magnificent order of products and the quickly sought out the items. Not only was she helpful, but her energy was also contagious and hopeful which set my mind at rest. Overall, I appreciated the level of excellence she portrayed through her eagerness to help me speedily and effectively. Just wanted to give her flowers!
• JJ

  Jasmine

  Oct 27, 2025
  5.0
  I had the most wonderful experience at Diptyque thanks to Dustin, who truly went above and beyond. From the moment we walked in, he greeted us warmly and made us feel welcome. He patiently answered all of our questions, and we had many, with genuine enthusiasm and deep knowledge of the products. Dustin did not just help us find a gift. He guided us with such care, sharing the story and inspiration behind each scent and item in a way that made the experience feel meaningful and personal. His passion for the brand was contagious and it made our visit unforgettable. On top of that, he wrapped everything beautifully with attention to detail and even embossed the bag, which added a luxurious and thoughtful touch. Dustin was so lovely throughout the entire interaction, friendly, professional and sincerely invested in helping us. Thanks to him, our shopping trip turned into a truly special experience. Diptyque is lucky to have someone like Dustin representing their brand. I highly recommend visiting and asking for him if you can.
• KT

  Kayla Tang

  Oct 26, 2025
  5.0
  Michelle was so nice and patient! She took the time to help me choose the perfect scent and made the whole experience really enjoyable. The store is beautiful, and her service made my visit even better. Highly recommend stopping by if you’re in the area!

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