BYREDO New York Soho

4.4
153 reviews

About

Perfume StoreBeauty Supply StoreLeather Goods StoreSunglasses Store

Location

BYREDO New York Soho
62 Wooster Street, New York, NY
10012, United States

Hours

Reviews

4.4
153 reviews
5 stars
117
4 stars
11
3 stars
3
2 stars
7
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some associates received high praise for their knowledge and friendliness, others were reported as rude or unhelpful.

Return Policy

Many customers expressed frustration with the store's return policy, particularly the lack of refunds for in-store purchases, which was often not clearly communicated.

Product Quality

Customers consistently praised the quality of Byredo's products, particularly the fragrances, noting their uniqueness and lasting power.

Store Experience

The store's atmosphere and design received positive remarks, with many customers enjoying the overall shopping experience despite some service inconsistencies.
  • AW
    Aimee W
    Jan 2, 2026
    2.0
    Very disappointed in the customer service at this location. During Black Friday I bought a perfume that I wanted to return the next day that was unopened. They refused to let me do a return when I called in and mentioned that this location does not allow refunds. Very disappointed as this was my first Byredo purchase
  • BA
    Brian Ash
    Dec 25, 2025
    5.0
    Amazing selection, incredible staff in an iconic location. This is the flagship store for Byredo - their first and biggest store. I definitely recommend a visit if you’re in the area!
  • MS
    Megan S.
    Dec 22, 2025
    1.0
    Terrible return policy where they only give in-store credit. The salesperson was misleading and made us think we would be able to return the perfume for a refund, not store credit. Buy online instead, they will refund your card. We also bought a perfume online we wanted to return in store and it turns out the entities are completely separate and you can't return online purchases at the store. Extremely confusing and annoying return process, the manager then said she would give 15% off but only if we bought 2 perfumes. Totally disappointed by customer service here, expected much better from a "high-end" retailer.
  • DP
    Daniel Putterman
    Dec 15, 2025
    1.0
    Purchased a Byredo advent calendar through Holt Renfrew. Multiple items missing. After being redirected between retailer and brand with no resolution, I’m documenting this publicly as it concerns a Byredo-branded product and the brand experience.”
  • EE
    eatjelly
    Nov 28, 2025
    1.0
    Do not purchase from this store! There’s nothing wrong with the perfume itself — the issue is their return policy. They don’t allow full refunds. Even if the product is unopened, they only offer exchanges or store credit. This is something they never mention at the time of purchase, which is ridiculous

Frequently Asked Questions About BYREDO New York Soho

What are the operating hours for BYREDO New York Soho?

BYREDO New York Soho is open from 11:00 AM to 7:00 PM Monday through Saturday, and from 12:00 PM to 7:00 PM on Sundays.

Where is BYREDO New York Soho located?

BYREDO New York Soho is located at 62 Wooster Street, New York, NY 10012, USA.