Business Details
About
Perfume StoreBeauty Supply StoreLeather Goods StoreSunglasses Store
Location
Hours
Reviews
4.4
153 reviews
5 stars
117
4 stars
11
3 stars
3
2 stars
7
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some associates received high praise for their knowledge and friendliness, others were reported as rude or unhelpful.
Return Policy
Many customers expressed frustration with the store's return policy, particularly the lack of refunds for in-store purchases, which was often not clearly communicated.
Product Quality
Customers consistently praised the quality of Byredo's products, particularly the fragrances, noting their uniqueness and lasting power.
Store Experience
The store's atmosphere and design received positive remarks, with many customers enjoying the overall shopping experience despite some service inconsistencies.
- AWAimee WJan 2, 20262.0Very disappointed in the customer service at this location. During Black Friday I bought a perfume that I wanted to return the next day that was unopened. They refused to let me do a return when I called in and mentioned that this location does not allow refunds. Very disappointed as this was my first Byredo purchase
- BABrian AshDec 25, 20255.0Amazing selection, incredible staff in an iconic location. This is the flagship store for Byredo - their first and biggest store. I definitely recommend a visit if you’re in the area!
- MSMegan S.Dec 22, 20251.0Terrible return policy where they only give in-store credit. The salesperson was misleading and made us think we would be able to return the perfume for a refund, not store credit. Buy online instead, they will refund your card. We also bought a perfume online we wanted to return in store and it turns out the entities are completely separate and you can't return online purchases at the store. Extremely confusing and annoying return process, the manager then said she would give 15% off but only if we bought 2 perfumes. Totally disappointed by customer service here, expected much better from a "high-end" retailer.
- DPDaniel PuttermanDec 15, 20251.0Purchased a Byredo advent calendar through Holt Renfrew. Multiple items missing. After being redirected between retailer and brand with no resolution, I’m documenting this publicly as it concerns a Byredo-branded product and the brand experience.”
- EEeatjellyNov 28, 20251.0Do not purchase from this store! There’s nothing wrong with the perfume itself — the issue is their return policy. They don’t allow full refunds. Even if the product is unopened, they only offer exchanges or store credit. This is something they never mention at the time of purchase, which is ridiculous
Frequently Asked Questions About BYREDO New York Soho
What are the operating hours for BYREDO New York Soho?
BYREDO New York Soho is open from 11:00 AM to 7:00 PM Monday through Saturday, and from 12:00 PM to 7:00 PM on Sundays.
Where is BYREDO New York Soho located?
BYREDO New York Soho is located at 62 Wooster Street, New York, NY 10012, USA.
What types of products does BYREDO New York Soho offer?
BYREDO New York Soho offers products including perfumes, beauty supplies, leather goods, and sunglasses.
How can I contact BYREDO New York Soho for inquiries?
You can contact BYREDO New York Soho by phone at +1 212-219-1584.
Does BYREDO New York Soho have an official website?
Yes, their official website is https://www.byredo.com.
Is BYREDO New York Soho active on Facebook?
Yes, BYREDO New York Soho has a Facebook page at https://www.facebook.com/305266933529786 under the name Byredo.
What nearby places might visitors to BYREDO New York Soho find interesting?
Nearby, you can visit Steven Meisel Studio, known for professional services and event photography, or enjoy community resources at Health Justice Initiative.
Are there any nearby beauty or skincare specialist centers near BYREDO New York Soho?
Yes, Integrative Dermatology NYC and Dr. Annemarie Uliasz, both dermatologists, are located close to BYREDO New York Soho.
What clothing boutiques can I explore near BYREDO New York Soho?
You can explore nearby clothing boutiques such as Cult Gaia, Bronx And Banco, and Inglada Shop for fashion items.
Are there any educational institutions near BYREDO New York Soho?
Yes, IE New York College (IENYC) and Glasgow Caledonian New York College are nearby educational institutions.