SEPHORA

Reviews

• HH

  HARWINDERNYC-media

  3 days ago
  5.0
  2 -4months ago Delivery driver Independent contractor First time waking in I thought I’ll assist in a review I experienced great service Even though I couldn’t complete the transaction due to system issues with payment”that company I don’t work for “ Company payment card “erroring Buying for customer A few items The staff member Was able To find the item with their assistance Timely fashion. Also waiting on my behalf as I made attempts but failed on my end due to the error with payment card.without no resolution. The store performed perfect Il My company wasn’t able to assist to complete the transaction. I’m nyc queens born Maspth -Bellerose currently I do feel I walked into a well established location Even though I was a male into a female’s location for shopping I’m straight Honest review after seeing all these 1 stars ⭐️ From others.
• MF

  Marcia Forrest

  Mar 25, 2026
  1.0
  I recently visited Sephora on March 14, 2026 to purchase a few items and left disappointed by the customer service experience. After asking for help, a sales associate named Francine initially assisted me and hurriedly showed me one product, mentioning she would return to help further. Unfortunately, she went on to assist several other customers and never came back. I stood there for about 8-10 minutes watching her assist not one but two other customers, and even walking right past me while assisting a mother and daughter duo. As a result, I felt overlooked and undervalued as a customer. I completely understand that stores can be busy, but communication and follow-through make a meaningful difference in how customers feel during their visit. I hope greater attention is given to ensuring all customers receive consistent and attentive service.
• NN

  NA

  Mar 15, 2026
  1.0
  Always selling expired things. Don’t recommend coming here.
• JH

  Judith Harrison

  Feb 1, 2026
  1.0
  On January 5th I bought a lipstick for $38.11 in store that should have been shipped to me. On February 1st, I revisited the store to inquire why I was charged and the lipstick was not received. I spoke to the older manager who told me she didn't see my order in their system. She pawned me over to an associate who seemed to marginally care about my plight but eventually told me to call customer service on my own to resolve an issue they could solve. She accepted my suggestion that she should call customer service to resolve my concerns because the product was bought in her store. She did, and customer service told me the carrier lost my package, yet I wasn't contacted, a new package wasn't shipped, nor did I get a refund until I called. She didn't even suggest expedited shipping of a new lipstick. Customer service seemed aloof to the inconveniences of having to wait a month, having to return to the store to encounter an uncaring manager, and poor overall, frustrating service. They lost a customer.
• KC

  Katja Coco

  Jan 15, 2026
  1.0
  The Indian girl with the red hair at the register has a disgusting attitude. She acts condescending and refers to people with inappropriate names. This girl goes above and beyond to be extremely rude and nasty. Sephora needs to step in and coach this girl.