SEPHORA

Reviews

• LL

  lena

  Feb 19, 2026
  1.0
  I have to give a 1 star review because I had multiple bad experiences with the same employee. I don’t know what her name is, but she’s always wearing a black face mask on. She is extremely rude and on multiple occasions when I was trying to return an item, I would ask for her to return the item fully and then to go ahead and make a new purchase for whatever I was buying. she always does the exact opposite. instead she does an exchange for it and when I proceeded to tell her that I asked for a return and then a re-purchase she’s like oh, but you can get it back in a gift card. Sephora, you need to take responsibility over your employees and make sure that she has to relearn all the steps of becoming an employee or she needs to get fired because she’s done this on countless occasions.
• MY

  MIN. Y

  Feb 17, 2026
  1.0
  Today I walked in to shop at this Sephora location. I walked in and immediately felt eyes on me from one of their employees in the front. As I’m making direct eye contact, I said “Hello” because???? Aren’t you supposed to be greeting me not the other way around??? She doesn’t even say Hello back, so rude. Then I noticed these two customers walk in. The way they were moving and looking around was very suspicious suspicious. I didn’t think much of it and kept browsing. They grabbed some items and run out the store. A Sephora employee tried to physically stop and grab some items they had in hand as they were exiting. I’ve previously worked in retail and in Sephora. Any retail/ Sephora employee knows NOT TO APPROACH AND STOP THEFT. That is important safety protocol. Not just for the safety of the employees but also for the safety of any shoppers that are in harms way. What if those two men that they tried to grab had weapons on them? I was in the front of the store. Not only did the Sephora employee put herself in danger but so did she put my life on the line. Just so she could save the company $99(without tax) for a perfume sampler. Are you serious is that what we’re doing now?? That is money Sephora’s corporation could easily cover. But the life of customers is not something you can bring back. It was specifically the bigger African American Sephora employee with braids who tried to apprehend the two men. Get her fired PRONTO👏 I was there in the front of the store wearing a pink jacket when this happened around 1PM in the afternoon this happened.
• AT

  arlene Tejada

  Feb 16, 2026
  1.0
  Worst customer service ever , everyone had a nasty attitude , didn’t want to help or be there . Only come to this location if you need no help and know what your looking for .
• DC

  Delilah “Ladi Dadi” C.

  Feb 9, 2026
  5.0
  After living in Queens for 7–8 years, this has been my favorite Sephora location. It’s small, but the staff is extremely helpful for the most part. (If I ever remember their names, I update my comment) But yhis past weekend I booked a professional makeup appointment for the first time, for my milestone birthday and was honestly a little cautious, since not everyone knows how to work with Black and deeper skin tones. My reservation was with Kyla, and she made me look and feel absolutely beautiful. 🥰 I can’t thank her enough, she truly showed up for me and made me feel comfortable and kept me in the loop of what she was doing at each stage of my makeup. Such a great experience! THANK YOU KYLA!
• DK

  destiny knight

  Jan 29, 2026
  1.0
  I called this store an hour before I walked over there to ask if they had the product I wanted in full size available. I also verified on the phone that this was the product I was referring to, and was assured that the product was in stock. I walked all the way over there in the freezing cold to get this ONE product I was told was in stock over the phone only to be told that it’s not when I get there. I asked for the person I spoke to on the phone and nobody could verify that the spoke to me when I know for a fact I called the correct store as I checked the numbers both before and after. The staff I asked for help did not seem to care much about the inconvenience this just caused me and was given a simple “sorry, it’s out of stock.” A different member asked if I wanted a different product which I did not, and ultimately wasted my VERY limited time and walked over 20 minutes to get this store in the freezing cold for nothing when I called in the first place to verify for this exact reason.

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