SEPHORA

Reviews

• EC

  Erika C

  4 days ago
  1.0
  I went into Sephora needing help and saw most associates were busy, so I approached one who was talking to a coworker. When I politely said “excuse me,” she walked past me, waved her hand in a dismissive gesture, and said she was on break. I understand employees need break as I I’ve worked retail myself but the attitude and hand gesture were rude and unprofessional. A polite response would have been sufficient.
• NN

  Ng Ng

  Feb 20, 2026
  1.0
  The staff are not helpful always talking to each other being out right rude to customers and go out of their way to be unhelpful. They are mean when asked anything and majority all the testers in the store are empty and dirty. Walking in there gives me anxiety due to the coldness and mean faces of the staff. As well they were selling expired items. Sephora dont reply with an automated message asking to email the company. You know where it is in College Point (Flushing), Queens. As I see many people have reported this location and Sephora still has done nothing about it.
• ND

  Noelia Dominguez

  Feb 16, 2026
  1.0
  The service really needs an upgrade, you don’t really feel welcomed and feel more like an inconvenience when you checkout. Customer service needs to be fixed.
• AA

  Andrea

  Feb 5, 2026
  5.0
  I come to this Sephora all the time but today Michelle K helped me and she’s truly amazing and knowledgeable. From skin care to makeup to perfumes she knows it all and she’s super nice and friendly. I love her! thank you Michelle 💕
• MM

  Mary

  Jan 4, 2026
  1.0
  I had the worst return experience yesterday here. I tried to return a 35-dollar face lotion. It burned my face, and I only used it twice. When I returned it, the workers here made me wait for a long time and made the return process extremely hard. When I gave them the lotion, there were 3 workers who kept weighing and shaking the bottle. I saw a female worker, and she asked a guy worker about the weight. The guy said it’s fine. But she called the manager and kept checking. They even got the same new lotion and compared it. The manager whose name is Michelle, she is the WORST. Her attitude is very mean and unprofessional. The lotion is barely used, and she kept telling me she can’t return it because I used too much. Then I had to go to the Sephora in Manhattan because my friend told me the workers there are always nice and helpful. So, I spent half of my day, subway fees and went all the way there. When I returned the lotion to Sephora in Manhattan. It was totally different, the worker seemed very professional and nice. She opened the lid, took a look, and I told her about the allergy. She processed the refund immediately and I finished the return process in a snap. The worker’s attitude was so friendly and kind. I felt she really tried to help the customer to fix the problem. I always shop in Sephora, and it was my first return experience. Michelle is definitely the worst and unprofessional. When I told this to my friends and family, they all said it was ridiculous and horrible. I really hope Michelle and the workers here can provide better service and be more helpful.

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