L'Occitane en Provence

Reviews

• SC

  Sandraliz Cabrera

  Jan 3, 2026
  2.0
  I don’t usually shop in person due to lack of time, but yesterday I decided to do so and unfortunately realized how much customer service has declined. The cashier who assisted me treated me in a dismissive and unwelcoming manner. I initially tried to be understanding, assuming she may have had a long day. However, after I paid for two items, I decided to go back to purchase another product. While waiting, I overheard her politely asking another customer if they had a rewards account and if they would like to sign up something that was never offered to me, which already felt odd. When it was my turn again, I asked about an item displayed at the entrance, and she responded abruptly, saying it was not for sale. Confused, I explained that it was displayed at the front and even offered to show her. Although she explained why it wasn’t for sale, her visible frustration and lack of patience were very evident throughout the interaction. Overall, the experience was unpleasant and disappointing. Customer service is a key part of any luxury brand, and sadly this visit did not reflect that. I do not expect to return to this location. Assisted by: Ginny
• AA

  AJ

  Dec 15, 2025
  1.0
  The staff at this location were extremely rude and unprofessional. A pricing mistake was made by the employee, yet I was treated as if I were the problem. The assistant manager intervened without understanding the situation and only defended her staff instead of resolving the issue. This was a very unpleasant experience.
• LA

  Lama Alrajhi

  Nov 22, 2025
  5.0
  Every product here is worth ur money. Its not my first time at L’occitan but Tonika made our visit special.
• MA

  M Asim Qamar (Asim)

  Nov 3, 2025
  5.0
  Stepping into the L'Occitane en Provence store was an absolute treat! Known for their exquisite focus on natural beauty, skincare, and fragrance products inspired by the South of France, the store truly transports you. My daughter and I were instantly captivated by the wonderful, immersive scents—it's a truly aromatic experience. While we definitely spent more than we planned (it's hard not to!), every penny was totally worth it. The store itself is beautifully presented, and the overall service was excellent. What really stood out was the opportunity to try the different products. I particularly enjoyed sampling the wide array of body lotions and hand creams. A huge highlight was the attentive employee who gave me a thorough demonstration of the various hand creams. They genuinely cared about helping me find the perfect product to suit my needs, which made the purchase even more satisfying. If you appreciate natural ingredients and high-quality, fragrant products, a visit to L'Occitane en Provence is a must!
• TH

  tara hammer

  Aug 21, 2025
  1.0
  Very disappointed, horrible customer service

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