Willowbrook Spa

Reviews

• LM

  Linnea Moran

  Oct 18, 2025
  1.0
  This is my 3rd unpleasant experience with Willowbrook Spa. Two times there was an issue with getting the gift card by email, so instead of them handling it for you, they give you a hard time and suggest you work with the hotel front desk instead of them doing it for you. The gift card was for my daughter who was just diagnosed with cancer. It was supposed to be a nice gesture from my family in a very stressful situation and the spa added very much unneeded additional stress.
• GV

  Gwen V

  Sep 18, 2025
  3.0
  The staff were warm and welcoming, and the services themselves were high quality. However, at this price point, I expected a more refined spa environment. The waiting sunroom was bright and generally comfortable, though it felt less private than anticipated with fully clothed visitors coming and going. Snacks were available, but there was no clear menu or option for ordering additional refreshments. Facilities were limited for a high-end spa. The restroom had a single stall and two showers. While thoughtful touches such as toothbrushes were provided, small details like cups for water were missing. During my massage, outside noise including a barking dog and voices in the hallway disrupted the otherwise relaxing service. Overall, the staff and treatments were excellent, but the ambiance and amenities did not fully match the premium price point. With some attention to the physical environment, this spa could offer an experience equal to the quality of its team.
• JA

  Joanie A

  Aug 1, 2025
  5.0
  Fantastic couples massage that we both really enjoyed! Pricey, but very good. The mentioned pool is the one at the hotel, not a separate pool.
• AJ

  Angela Jackson

  May 28, 2025
  5.0
  Willowbrook Spa is my happy place. Beautiful and rejuvenating spa on Canandaigua Lake. You will leave feeling pampered and rested, glowing from within! My favorite place to get a facial and enjoy the lake views.
• TJ

  Theresa St. John

  May 3, 2025
  5.0
  What a marvelous place! If you want pampering, this is the place to come! The staff is so warm and friendly (not all spas are!!) The sun room was spacious - natural light coming in from windows that looked out over the property and lake. I had a 'deep sleep' massage and it was so relaxing. The infrared bed with amythyst was impressive. Amy was my therapist and she was fantastic. I would go back, for sure and ask for her. There are barrel saunas just outside. They were busy all day - so many enjoying them. A happy problem for a spa to have. The atmosphere was so blissful. Little healthy snacks and drinks available (tea and water) while you relaxed in the sun room area. I loved my time there, can't stop raving!

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