SEPHORA

Reviews

• JJ

  Jessie

  2 days ago
  1.0
  Paid and booked in advance For $90 for 90 mins makeup for a special event and my artist was like an hour late starting on my face. I had to go so she only spent like 30 mins on my face and I was so disappointed like I could have done my own makeup better and saved the money. Ruined my special day.
• DH

  Dishara Holliman

  3 days ago
  1.0
  Normally I come to this location for a very special occasion or a serious reason and now this new staff is NOT WORTHY of my time nor my money, My look was very boring and dull and im disappointed!!! The techs are useless here now. Bring in the BEST makeup artist and get rid of these unprofessionals please.
• GM

  Gisselle MC

  5 days ago
  5.0
  Annette (I hope I spelled her name right) was extremely helpful!!! I came in asking how I can improve my makeup and she gave me a step by step guide on which products I should use and my technique! She even recommended me some skincare products for my acne. She was incredibly helpful and very bubbly! Best Sephora employee I’ve ever met! I always enjoy coming to this location.
• JA

  Jonathan Antoshka

  Mar 31, 2026
  1.0
  I just left this Sephora location to purchase a 3.0 oz Fireplace Maison Margiela fragrance, and unfortunately, my experience did not reflect the level of customer service I expect from Sephora as a brand. When I asked an associate for assistance, instead of helping me directly, she pointed vaguely toward another employee and said, “she’s right there.” The person she indicated was already assisting another customer. When I followed up to clarify who could help me, I was told that the individual was a manager—and, surprisingly, that “she doesn’t help people.” This response was both confusing and disappointing. Sephora is known for its commitment to inclusivity, client experience, and knowledgeable service. I would expect any team member—especially someone in a leadership role—to either assist directly or ensure that a customer is properly handed off to an available associate. Simply redirecting without clarity, and suggesting that a manager does not assist customers, falls short of those expectations. Great customer service means being approachable, proactive, and respectful of a customer’s time. Even during busy moments, acknowledging a customer and ensuring they feel supported is essential to maintaining Sephora’s standards and reputation. I hope this feedback is taken seriously, as it reflects an opportunity to reinforce Sephora’s core values and ensure a more consistent, positive experience for all customers.
• MA

  M ARISTILDE

  Dec 31, 2025
  5.0
  Excellent experience! Especially for someone who lacks experience selecting scents for others, as for I do not wear cologne, but am a huge fan of the Jean Paul Gaultier line. The reps were very patient and insightful. They also updated me on discounts. And to my surprise, with all the fragrances in store, I did not feel overwhelmed. Maybe its due to the coffee beans set aside each section. Needless to say, I'm a returning customer and will continue to refer Sephora to friends and family.

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