SEPHORA

Reviews

• MA

  M ARISTILDE

  Dec 31, 2025
  5.0
  Excellent experience! Especially for someone who lacks experience selecting scents for others, as for I do not wear cologne, but am a huge fan of the Jean Paul Gaultier line. The reps were very patient and insightful. They also updated me on discounts. And to my surprise, with all the fragrances in store, I did not feel overwhelmed. Maybe its due to the coffee beans set aside each section. Needless to say, I'm a returning customer and will continue to refer Sephora to friends and family.
• SA

  Salma Abdo

  Dec 23, 2025
  1.0
  Hello Sephora I have been a regular customer for this location at Atlantic mall for years and now I am very disappointed . Unfortunately in 12/ 15/2025 I had the worst experience with the staff here I went with my mom to buy some perfumes, we were at the perfumes area and my mom accidentally stepped a foot behind the registers. My mom tried to get out from there, but the place was too crowded with people. One of the staff asked her to move out. She was trying to move out, but since it was too crowded she couldn’t walk over people she had to wait a little for people to move out of the way. One of the staff ( same lady ) started screaming at us. Mind you we were waiting for the employee who went to get us the perfumes and never came back. When I ask why she didn’t get use the perfumes, she said she forgot to tell us and forget to look for the perfumes we asked for. I felt unwelcome and racism towards me and my mom we had to leave the place because of that very rude lady.
• NG

  Neelanchal Gahalot

  Dec 22, 2025
  1.0
  Staff not helpful.
• MM

  Maria Camila Medina

  Dec 15, 2025
  5.0
  My experience at Sephora was excellent. The associate who assisted me (Ayana). I hope I'm spelling her name correctly. Was very knowledgeable and confident in the products she recommended. She was attentive, listened to my needs, and even guided me to another team member for makeup-specific questions. I really appreciated her professionalism.
• AB

  Anthonio Bandiry

  Dec 1, 2025
  1.0
  Dear Sephora Corporate Team, I am writing to express my disappointment with my recent experience at sephora 1214 on 11/29/25. While shopping for a holiday gift with my girlfriend, I encountered several issues that I believe need to be addressed. 1. **Unprofessional Behavior**: Natalia - I noticed that some staff members, including managers, seemed to exhibit a negative attitude while on the floor. This created an unwelcoming environment for customers. 2. **Lack of Customer Service**: Natalia When I approached a staff member with a question, she walked away without responding, leaving me feeling ignored and disrespected. 3. **Work Ethic Concerns**: Natalia It appeared that the staff were more focused on their own goals rather than providing assistance to customers. This lack of engagement is concerning, especially in a retail environment. I believe that all customers deserve respectful and attentive service, and I hope you will take this feedback seriously. This was my first and last visit to this location, and I plan to report this experience further. Thank you for your attention to this matter. Sincerely, Anthonio

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