MALIN+GOETZ

Reviews

• TS

  The Red Screen

  4 days ago
  1.0
  I attended the store’s holiday event yesterday, and while most of the staff created a warm and welcoming atmosphere, my overall experience was tainted by the behavior of one employee. From the moment I walked in, several staff members greeted me kindly, and the vibe felt very positive. However, when I approached the woman in the red coat who was serving the cocktails and cookies, the experience became noticeably different. Although the refreshments were complimentary, they were still part of the service provided to all customers attending the event. Each time I approached the table, she walked away. At one point, I saw her enthusiastically offering wine, water, and cookies to another couple—encouraging them to take as many as they wanted. When it was my turn, she immediately tried to leave again. I had to stop her just to ask for a glass of wine. She handed it to me without a greeting, without offering anything else, and with an energy that felt cold and dismissive—nothing like how she treated the customers before me. What made this worse was realizing that the couple who received the full, warm service left without purchasing anything, while I spent over $100. Yet I was made to feel like an afterthought. I don’t want to assume anyone’s intentions, but the difference in how I was treated compared to others was stark enough that it made me question whether my race played a role. Regardless of the reason, no customer should feel singled out, overlooked, or unwelcome—especially at an event meant to celebrate and appreciate clients. I discovered this business through a YouTuber’s meet-and-greet and was genuinely excited to support it. Unfortunately, this experience left me feeling disappointed and disrespected. The company should be made aware that inconsistent treatment of customers is unacceptable and drives potential clients away. No one should have to spend their money where they are not treated equally.
• MC

  Martin Claridad

  Aug 3, 2025
  5.0
  Came for the smells, stayed for the friendly conversation. This is my first time entering a Malin+Goetz store, and Brandon was so hospitable and knowledgeable that I could have stayed all day. I work in the same retail industry and very much appreciated the service and attention I was paid as soon as I entered the space. My partner and I were just browsing the store, and Brandon respected this, allowing me to peruse and smell, but also making product suggestions with an understanding of ingredients and notes. Definitely won't be our last time entering a Malin+Goetz, but perhaps on our next trip to NYC I'll pick up that Strawberry perfume ❤️✨
• NC

  nicoletta cioria

  Nov 2, 2024
  5.0
  Adoro questo brand, rappresenta perfettamente New York. Super qualità, profumi non banali e cool packaging.
• YC

  Yueqi C

  Dec 30, 2022
  1.0
  The cashier with the green hat right now is very rude. No conversation / saying hello but treated the previous customers very well. It’s not a cheap drugstore brand, this is not acceptable
• AZ

  Andrea Z

  Feb 26, 2022
  5.0
  I went to the location in Bedford and Brooklyn after sampling a few in my hotel. While I bring my own products, I LOVE the smell of these so I used them and was very pleasantly surprised. Excellent, thorough, and expert customer service by Aja, who I felt really represented the brand. The location in Brooklyn on Bedford is gorgeous and on a fun street, but what really drew us in to learn more about the products was the beauty expert Aja (unsure of spelling). Aja answered all our questions and knew so much about the products and the company that it felt like a fun tour. I was impressed by the gentleness and composition of the products. With Aja’s guidance and professional recommendations, I got the hair treatment, the Strawberry perfume and a few smaller products. Had I not been on a long day of walking, I would have gotten more. I’m thinking of getting the shampoo and conditioner, as well as the sealant. Excellent products, and hats off to Aja who helped me find the right products for my hair type and showed me the array of amazing skin, hair, and body care products. I’ll definitely be ordering more and appreciate Aja’s skills and recommendations!

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