Diptyque Brooklyn

Reviews

• RG

  Reilly Gorman

  3 days ago
  5.0
  love the new orpheon scent. friendly staff and great smells
• KN

  Kevin Norgaard

  Feb 13, 2026
  5.0
  Friendly and thoughtful service!
• MZ

  Metaxia Z.

  Feb 9, 2026
  5.0
  What a cute store and even better staff!! Michelle was such a sweetheart. She was so welcoming, helpful, and knowledgeable, and made the shopping experience really enjoyable. Truly great service !!
• IZ

  Isabel Ziskind

  Feb 6, 2026
  2.0
  I feel so validated reading the other reviews. I've visited this location 3x, and I have an account with Diptyque (love their products and scents). The 1st and 3rd times I visited, I didn't have any makeup on, and I was dressed casually with my hair up. As soon as I entered the store, I felt such a negative and dismissive energy from the staff, who were pleasant and attentive to everyone in the store except for me. I was met with a judgmental and skeptical tone when I asked a couple questions before buying 2 candles. At check out, he seemed genuinely concerned and shocked that I even had an account with Diptyque. I remember getting teary-eyed after one of these experiences because I was made to feel like such a weirdo-loser from the interaction. For comparison, the 2nd time I visited the store, I had a blowout, some makeup, and had my work clothes on. The difference in treatment was polar opposite, I was welcomed into the store and tended to immediately, and the staff asked questions about the kind of scents I like. They even asked for my preferences when providing the free parfum sample that comes with purchase as an account holder. I've been hesitant to return to this store, since I typically visit Bedford Ave. in a more casual state. It's crazy that I need to factor this in when my only goal is to spend good money at an establishment that sells luxury products. :( I will visit the store again, but I hope this attitude can change in the future to make customers feel equally appreciated, even if they don't have the "luxury look" 24/7. This review isn't directed towards anyone specifically. Thank you for listening to the feedback.
• MR

  Md Mahfuzur Rahman

  Jan 13, 2026
  5.0
  Everything was perfect, the staff was very friendly, and I found the perfume here that I had been searching for the past 5 years. I am very happy.

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