SEPHORA at Kohl's

Reviews

• AM

  A M

  May 18, 2025
  5.0
  There are some customer service experiences that fade the moment you leave the store and then there are those rare encounters that genuinely stay with you. My recent visit to Sephora was the latter, all because of one incredible employee: Jessica E. From the very first moment I walked through the doors, Jessica greeted me with a radiant smile that immediately put me at ease. It wasn’t forced or transactional it was sincere, like she was genuinely happy I was there. That warmth is something you can’t fake, and it set the tone for one of the most comforting retail experiences I’ve ever had. Jessica didn’t just help me shop she saw me. She asked questions, listened without judgment, and guided me through the store like a trusted friend who happened to be an expert in all things beauty. She answered my questions with patience and enthusiasm, and she never once made me feel like I was asking too much. But what really struck me what truly moved me was how safe she made me feel. For context, I’ve always been too self-conscious to ask for a free sample. It may seem trivial to some, but for me, the idea of asking always felt humiliating like I was crossing an invisible line. I’d rather walk away empty-handed than risk that awkwardness. But Jessica, with her kind energy and effortless empathy, made me feel so respected and understood that I did something I’ve never done before: I asked. And I didn’t feel embarrassed I felt human. That moment, as small as it may sound, meant everything to me. It reminded me that compassion and connection still exist in everyday places, even under fluorescent lights and in crowded aisles. Jessica isn’t just a Sephora employee she’s the heart of the store. She creates an atmosphere that makes people want to stay longer, explore more, and come back again and again. Honestly, even if I didn’t need to restock a single product, I would return just to see Jessica. Her presence makes Sephora more than a store it makes it a space of belonging. To whoever is lucky enough to work with her, know that you have a gem on your team. And to any shopper reading this: if you find yourself at Sephora and Jessica is there, consider yourself in the best possible hands.

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