SEPHORA

Reviews

• CM

  Caroline Monte

  1 day ago
  5.0
  I am a very busy mom of five, I just had a new baby, haven’t had time to take care of myself, and am returning to work soon, so I came in to grab my usual Bobbi Brown lipstick so that I can at least feel presentable and alive again. Matt greeted me at the door and told me they didn’t carry it anymore, but he helped me find an extremely close match in Charolette Tilbury, which, without his help I probably would have walked out with something I didn’t like or know the right color. He also told me which one he thought flattered my tone best, prepared and sanitized the lipsticks so I could try them on. Overall, I’ve never been treated so kindly by an employee before. He had a very positive attitude and was very welcoming. When I cashed out, I was also treated very nicely by the girl working. I left very happy with my purchase and feeling like I mattered and wasn’t just another person who came in.
• ZJ

  Zach joseph

  Dec 24, 2025
  5.0
  This location is now my go to location. This is all thanks to Sedra she was so nice and helpful. I know I can be a handfull. She went out of her way to help me out and find the right products. She was so amazing. I will always come back to see her.
• MS

  maddy sciandra

  Dec 16, 2025
  1.0
  On December 7th I went in to return a foundation I previously purchased 2 weeks ago at the galleria location. The lady who cashed me out at the galleria accidentally typed in the wrong number and my purchase went under someone else’s profile. I went to go return my foundation around 630pm and was told by 2 of the workers that there was no way to look up my purchase not even with my credit card and I would have to go then drive to the galleria because they have a different “journal” in their computer that will be able to find it. I immediately thought this was false because I have done multiple returns at this Sephora before. So then a few days later I drove back to the galleria and was told by two very nice ladies that they were lying to me and probably didn’t want to do my return. Which I find completely ridiculous that I had to drive all the way back during Christmas season to a busy mall just because they didn’t want to complete my return. I’ve worked in retail for years as a teenager and I know you can easily search an order by inserting your credit card at most places. The unprofessionalism and inconvenience they have caused me will make me not return to this store.
• DT

  Derekica Taher

  Nov 30, 2025
  5.0
  My daughter and I had a wonderful first experience at this Buffalo location. We recently relocated from Orlando, Fl so finding the nearest Sephora was a must! I must say, the staff was very warm and inviting. There was always someone there to assist with questions. The store was extremely busy right before Thanksgiving, but everyone managed to keep a smile on their face. They even offered amazing tips on certain collections of skin care, makeup, etc.
• KC

  Kathryn C

  Nov 9, 2025
  1.0
  Rude staff. Walked out. Will shop online instead.

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