About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
219 reviews
5 stars
151
4 stars
43
3 stars
16
2 stars3
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees going above and beyond to assist.
Product Quality
Customers consistently highlighted the high quality of Lush products, noting their effectiveness and appealing scents.
Store Cleanliness
While most reviews mentioned cleanliness, there were isolated incidents of cleanliness issues, including a report of a cockroach.
Service Inconsistency
Some customers experienced poor service, particularly during busy times, with reports of staff being inattentive or unhelpful.
Pricing
Customers noted that while the products are high quality, they are also considered pricey.
- JCJanine CammarataSep 13, 20255.0Renee was fabulous and very knowledgeable. She gave us a demo of face mask and didn’t pressure for any sales. She was very friendly. The products are high quality and I love their conscientiousness toward safety, kindness, and the environment.
- JEJess EhmSep 9, 20251.0I often shop at various Lush locations when traveling, which was the case on 9/6/25, when visiting this location. I was blown away by the lack of service! If the two people "working" could have let me ring myself up, I think they would have let me. Unfortunately for them though, I rudely interrupted their conversation when I stepped up to pay. They stood behind the register during my entire visit, not only ignoring me, but all customers. At least I wasn't singled out! I was offered a "free sample" as I was pulling my card out to pay. I guess they weren't trained on the importance of offering a sample, before the customer is paying. Sad state for this location. I travel through Albany frequently and will be sure not to spend any of my money here again.
- BTBobby Terry ThompsonAug 16, 20255.0Went to this location to pickup some items for my wife back in Tennessee. She always loves the smell and cleanliness of lush products, but the closest location to us in East Tennessee is 3 1/2 hours away in Nashville. So, while on business trips I always find a lush close by, but this location is by far the best location that I have been to in the lower 48 states! I want to recognize Michael for his above and beyond customer service with helping me find the right items and for his outstanding patience for his help while I was was on the phone with my wife as he was telling her and I about new products that was currently at this location. Michael, I again thank you so much for all your help. I just wish more locations had a employee like you!!! Friendly, knowledgeable, and making the shopping experience a breeze, I will be back to this location in Crossroads Mall next time I am near the Albany NY area!
- DDDerek DixonJul 16, 20255.0I had such a nice guy help me out today. It's so nice when young people know how to hold a conversation! And of course my soaps are amazing, as always 🙂
- SMSude MarisJul 10, 20255.0rene was so sweet, loved my experience.
Frequently Asked Questions About Lush Cosmetics Crossgates Mall
What types of products does Lush Cosmetics Crossgates Mall offer?
Lush Cosmetics Crossgates Mall offers fresh, handmade, cruelty-free, and vegetarian bath, body, hair products including bath bombs, bubble bars, hair treatments, face masks, and body lotions.
What are the store hours for Lush Cosmetics Crossgates Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Lush Cosmetics Crossgates Mall offer pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Is proof of vaccination required to shop at Lush Cosmetics Crossgates Mall?
No, proof of vaccination is not required to shop at the store.
Which payment options are accepted at Lush Cosmetics Crossgates Mall?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Financing, Mastercard, PayPal, Samsung Pay, and Visa.
Where is Lush Cosmetics Crossgates Mall located?
It is located at 1 Crossgates Mall Rd, Space D102, Albany, NY 12203, United States.
What is the price range of products at Lush Cosmetics Crossgates Mall?
The price range is classified as 'TWO', indicating moderate pricing.
Can you name some nearby stores where I can continue shopping after visiting Lush Cosmetics?
Nearby stores include Piercing Pagoda, Aéropostale, Chacos, Spencer Gifts, Zales, and Hollister Co., offering a variety of accessories, clothing, and gifts to explore after your visit.
What food and dining options are available near Lush Cosmetics Crossgates Mall?
Nearby dining options include Mrs. Fields bakery, Auntie Anne's, Cajun Cafe, Bibimbowl Korean restaurant, Starbucks coffee shop, Sbarro pizza, Charleys Cheesesteaks, Great Wraps, and Popeyes Louisiana Kitchen, perfect for grabbing a bite before or after shopping.
Are there entertainment or recreational places near Lush Cosmetics Crossgates Mall?
Yes, Glow Golf miniature golf course is nearby for some fun entertainment after your shopping trip.