The Spa at Encore Las Vegas

Reviews

• JV

  John V

  Nov 3, 2025
  5.0
  The best spa experience I've ever had! The entire place is beautiful from the check-in area, to the locker rooms, interior rooms, and treatment area. I booked an aromatherapy and hot stone massage and loved every minute of it! My massage therapist was phenomenal and made it the most relaxing experience for me. Inside, there is a eucalyptus steam room, a raw wood sauna, two large heated whirlpool baths, a cool plunge (70deg), a cold plunge (50deg), special showers with multiple jets/shower heads, and heated chaise loungers. When you get a service, you get full use of the facilities (including the gym) and in/out privileges all day. My only regret was not booking a longer massage! This was a treat and I will definitely be back!
• KW

  Katie Williams

  Oct 20, 2025
  5.0
  Had a massage with Laura Lee and it was one of the best massages I have ever had. Super friendly and helpful staff, and all day access to the pools and saunas make it worth it. After walking around for days, this was an excellent way to end our trip!
• TK

  Toni Kane

  Oct 19, 2025
  5.0
  If you are in Vegas this should be on your itinerary. Go early, stay late! Well worth the $.
• AR

  Alexandra Rieger

  Oct 11, 2025
  4.0
  I love the encore spa. The service is top notch. Hands down some of the best treatments I have had in Vegas. Suki was absolutely fantastic with my massage. The treatment area is very gorgeous. They have some of the best toiletries and showers too. The communal spa area could be upgraded a bit. Looks outdated. Wish there was an outdoor pool similar to red rock spa. The lack of food/snack options is very disappointing. Other spas have dedicated cafes or room service delivery. Not really a spa-like getaway/retreat when you have to leave to get food. Jardin isn’t far though.
• MC

  Mackenzie Caston

  Sep 29, 2025
  1.0
  We were charged $860 for services we never received, never got a confirmation, and were treated horribly by management. I am not someone who writes bad reviews or tries to escalate situations. I’m an easygoing, reasonable person who understands mistakes happen. But what happened at the Wynn spa was beyond frustrating and completely unacceptable. Three of my friends and I — all moms who rarely get time away — planned a one-night Vegas trip and booked massages for Saturday afternoon. My friend called the Wynn spa directly to schedule all four of us for 1 p.m. Saturday. We arrived excited for our day, only to be told our appointment was booked for Thursday — a day we weren’t even in Las Vegas. The front desk staff seemed surprised but were polite; they gave us spa passes while “looking into the phone call.” We assumed it would be sorted out. No one ever came to update us, so after finishing in the spa we went out and asked for a manager. We waited a long time before a manager named Rebecca finally appeared. She admitted she reviewed the call and that we did ask for Saturday, but then vaguely said “something happened” and somehow our booking ended up on Thursday. She couldn’t clearly explain what went wrong, wouldn’t let us listen to the call, and incorrectly claimed we booked online (we didn’t — we called). We also never got any confirmation email or text; if we had, we would have seen Thursday and corrected it. Despite confirming we asked for Saturday and providing no clear explanation of the error, Rebecca said the best she could do was charge us 50% of the “no-show” fee — $860 — for massages we didn’t get. Her tone was dismissive and unhelpful, and it was obvious she just wanted us to accept the charge and leave. We felt completely taken advantage of. We tried to stay calm and reasonable, but this was an expensive mistake that the spa made, and instead of making it right, they blamed us and still charged us hundreds of dollars. Friends of ours who work in luxury hospitality were stunned; they all said this is not how a five-star spa should treat guests. I am furious that a brand like the Wynn would allow this to happen. If you book here, double-check every single detail, demand written confirmations, and be prepared that if they make a mistake, they may still charge you for it. This was supposed to be a rare, relaxing day with friends — instead we left angry, disappointed, and out $860 for treatments we never received.

Frequently Asked Questions About The Spa at Encore Las Vegas