SEPHORA

Reviews

• SH

  Sister Honest

  Oct 21, 2025
  1.0
  Disgusting attitude towards customers and terrible service! The staff showed complete disrespect towards. No one greets customers in the store. I spent a long time choosing a shampoo, waiting for someone to come and help me, but no one ever did. Kerastase has a huge selection of shampoos, and I needed professional help. When I tried blush samples, I got my hands dirty and only found cotton pads. There was no makeup remover anywhere. I found a salesperson and asked her to give me some. If you could have seen her displeased face when I asked, she silently, without a word, handed me a bottle and left with a displeased expression and rolled her eyes. I'm simply shocked by this attitude. I also don't understand why these bottles of makeup remover aren't placed near the cosmetics section where people try them, like they are at other Sephoras. I could have made a lot more purchases, but I didn't. Many of the samples were empty, as were the bottles of Tom Ford oils, perfumes, powders, blush, Dior eyeshadow, and other brands. The Dior body cream and Armani perfume samples were spoiled and smelled musty. The smell was disgusting. When you come to a store with pleasant scents, you don't expect to inhale this nastiness. No one cleans the store; it's simply a mess. I don't know if it's the salespeople's job to ensure that the product samples are fresh and full, and not empty or smelly bottles and packaging, but instead of replacing everything and tidying up, they wander around the store like sleepy flies and don't even help customers. When I made a good, expensive purchase, they didn't give me a single sample. I like to try new things and then buy them. I asked why they weren't giving me samples, and the salesperson told me they were out of samples and rarely had them because the store was so busy. That sounds really strange; the store should always have samples, because people buy a lot of things, so there should be enough samples for everyone to try and come back for more. The whole thing ruined my mood, even though shopping at Sephora should be a joyful and uplifting experience.
• EK

  E. K

  Oct 3, 2025
  1.0
  Non existent customer service. I am so appalled at the lack of help or care provided when I had an issue. Absolutely nothing was done to rectify the situation.
• DW

  devan wells

  Sep 19, 2025
  1.0
  fashion show is better! great customer service and friendly staff. i came into the caesar’s location the other day and wasn’t checked on the whole 30 mins i was looking at fragrances. didn’t need any help but didn’t feel cared for. the associates were having a blast conversing amongst eachother though lol
• NJ

  N J

  May 27, 2025
  5.0
  Your staff saved the day for us when we had to schedule last min appts for full face. It was my daughter’s birthday and we were in town and wanted this experience. The ladies that did our makeovers were so friendly and accommodating and we looked fabulous! They even moved my appt up when they had a cancellation. Thank you so much ! I won’t forget this

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