SEPHORA

Reviews

• HF

  holly fischer

  Mar 30, 2026
  1.0
  I went to this location 3/29 after being inside of my home for 6 months without human contact so the experience was already off putting and overwhelming for me. I went to try some new concealers and purchase some perfume. As 1/2 black people in the store security kept following me around. Very awkward experience and I didn’t know that we’re still racially profiling black Americans in 2026. Truth be told I work from home and probably make more than security combined. Not to be cocky, but I have NO reason to steal, EVER!! I called the store 3/30 and spoke to the “supervisor” Naomi after I informed her I will be making a complaint with the corporate office and the only thing I needed was their names because they followed me the ENTIRE time I was there, which was a little over 30 min before I got so overwhelmed I ended up leaving after helping one of their customers (an older lady) because the store did not want to help her. (An older black woman) she liked how I did my makeup and wanted to know what products I used. After helping her, I left. Completely forgot about the perfume I meant to buy. Anyways Naomi did not want to give me the employees names after I told her I was going to submit a corporate complaint for her staff to get proper training on how to spot shop lifters vs racially profiling people. While in the store I noticed a Caucasian brunette woman pocketed an item and I didn’t say anything after I realized security was STILL following me around, instead of observing actual shoplifters. After I told Naomi I NEEDED the names she did not want to give me the employees names and I’m sure it’s because she TRAINS her staff to harass black women!! Mind you the security following me was a LATIN WOMAN!! So I find it even more disgusting and disrespectful that I was treated like a CRIMINAL from another poc. I will be submitting a more thorough complaint to corporate and also informing them of the managers refusal to assist after being informed that her staff was racially profiling the customers.
• DM

  Dhamar Montoya

  Mar 27, 2026
  1.0
  When I went to Sephora two days ago, a female employee asked if I needed help and I proceeded to show her online what I needed which happen to be out of stock. I kept looking around and the same female kept passing by me every 5 seconds watching me like a hawk. Then 2 minutes later the security was hovering around me as well. I didn’t end up buying what I needed because I got super uncomfortable, so I left.
• GS

  Gina Scott

  Mar 24, 2026
  5.0
  Very clean and presentation of items is very nice. Very expensive.
• MG

  Mia Giron

  Mar 13, 2026
  3.0
  Plenty of employees but very rude. They didn’t seem informed about the products. I also remember Sephora as being very hands on and trying to find your shade and such. I will say I thought it was a great collection of products and with some TikTok help I was able to find what I needed.
• ML

  Moni L

  Feb 21, 2026
  2.0
  Not the best customer service at this location or Kohls locationon Coors for that matter. I went in to purchase one of my favorite items and accidentally grabbed the wrong size. I returned within a few hours, and an employee by the name of Ari called me up to the register. I let her know I needed to exchange it for the larger size, and she immediately seemed bothered. She thoroughly inspected the item as if I had done something wrong to it. She never smiled or asked if anyone had helped me, which they normally do. I also mentioned that I’d be using an electronic gift card on my phone, and again she seemed bugged. Before she finished checking me out, I asked if she could let me know what my points were at, and she replied, “They’re on your receipt.” No thank you, no “have a good day,” nothing. Sephora, please train your employees on providing better customer service.