Great Clips

Reviews

• GG

  Garrett

  Nov 4, 2025
  1.0
  I had a pretty bad experience with LADIA. I received a coupon for $9 haircut. It says “valid at participating NM locations”. So I ask before the cut, “do you take this coupon?” “well idk let me see it.” I show her. “yeah looks legit.” I say “okay can you ring it up and let me know?” She says no, “there’s no way to tell until you go to pay”. Now I’m cautious— I want to be sure the coupon is valid. I try to explain: “well so what happens if the coupon doesn’t work?” “well I guess you have to pay full price.” “wait so there’s no way to know if it’s coupon price or full price until after the haircut?” Yep. So then I’m in teacher mode: “I would like to help you see this from my POV so that you could advocate to your boss, the owner, corporate, that this coupon system is not totally transparent. You’re asking the customer to take a gamble. Then this lady gets nasty and starts gaslighting me: “are you OK?” which is basically “are you mad bro?” so I tell her “yeah I think I’m pretty chill.” Again she says “Do you want a haircut?” yeah I want a haircut. I’m sitting in the chair. It feels like she’s doing everything to NOT give me a cut, or to antagonize me or something. I would appreciate it if you didn’t treat me like a crazy person, right? I mean I’m a teacher, I’m married I’m wearing my wedding band, it’s election day so APS has the day off. I’ve already been to the gym. I’ve been to Panera. I voted and I’ve been to the bank, now I’m getting my haircut. I did NOT expect the haircut to be the most difficult part of my day. Lady are you OK? Cause you seem hyped up on coffee or Adderall or meth idk. In another place I would’ve just left, but I’ve already waited 20 minutes. And I can tell that this lady is on one. Anything I say, she’s gonna respond aggressively and refuse to cut my hair. And then my time is wasted. So I just suck it up and adopt this apologetic tone, which isn’t fair. Much less professional. (Also the haircut was bad. 1 sideburn is 1/4” maybe 1/2” higher. And I can do that in the mirror myself. So after, we scan the coupon, ofc it does work (!), but throughout the haircut, she just HAS to keep getting these jabs in. At one point she’s talking to me she says “you know everyone has their own reality” what? Are you saying that I don’t live in the real world? Again not professional not polite. I could have snapped back, but I didn’t. Then when I’m paying, she says “see you just need to have a little faith.” And it’s like no! It has nothing to do with faith. I’m actually astounded you can’t see this from my perspective. There’s absolutely no way for the customer to confirm that the coupon will work! I’m trying to explain the situation so that you can pass this up the ladder to your boss or the owner or corporate. To let them know this situation is actually pretty troubling for a customer. I still tipped her good. I respect her time even though I didn’t feel like I was getting the same respect from her. I gave her $20 so $11 tip on a $9 haircut. But yeah, terrible experience. Here I am on my day off having a good old time, and now I feel like I’m being gaslighted by this manic hairdresser. And now here I am, again on my day off, spending 20 minutes writing this review because I don’t want ANYBODY else to be treated that way. (also I want GC to figure out the coupon situation. I just want transparency. I just want fairness. I don’t think the coupon gamble is right.)
• JN

  Jeff Norris

  Sep 9, 2025
  4.0
  Went in and got my haircut. Quick and easy peasy. Like these digggs
• RC

  Ryan Cushman

  Jun 28, 2025
  5.0
  Been going to and seeing Emily for years; think she's the best stylist this shop has! She listens to what the customer wants, even when most the time I have no clue what's best for me. My wife always appreciates how my hair is styled and looks after Emily trims and cuts it. I may be a pretty simple guy but appreciate GreatClips service, focus on details, and of course their wonderful staff (ask for Emily, she's the best).
• MS

  Maithili Shenoy

  Jun 26, 2025
  1.0
  This is my second bad experience at this great clips. The first time was a very average hair cut. The second time was yesterday and way worse. Had longer hair all over the place. Hair ends turning in crazy directions. Someone I saw later asked me- did you try to cut your hair on your own. Totally embarrassing. Do yourself a favor and go to a different great clips. Update- went back the next day since they said- ‘come on in we will fix it’. The haircut is still terrible, it seems like the hair dressers here are just not good at what they do. Also the lady was very rough, like almost snipped off my ear. Was tugging at my head really hard. Weird things I’ve never experienced at a haircut.
• IJ

  Ishra Jalal

  Jun 19, 2025
  1.0
  I’m extremely upset. The older woman with glasses (who refused to tell me her name even after I asked multiple times) completely messed up my son’s haircut. We explained clearly — more than once — how we wanted it done, and she confirmed she understood. But she did the opposite. On top of that, she refused to admit her mistake and was rude and argumentative. She didn’t even bother to clean my son up afterward — he had hair all over his face and body when we left. Totally unprofessional.

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