SEPHORA

Reviews

• SM

  Sol Modesto

  Dec 23, 2025
  1.0
  Sephora St. John’s – Unprofessional and Confrontational Staff (incident occurred December 23, 2025 between 2 PM and 3 PM) I had a deeply disappointing experience at this store. The fragrance area on the store entrance is poorly set up, with no clear signage indicating that boxed perfumes should not be opened or that testers are located elsewhere, which creates unnecessary confusion for customers. A front-door staff member abruptly took a box from my hands, even while I was explaining that I intended to purchase it. Only afterward was I told about the tester location. After testing the perfume and returning to pick up the box to buy it, another staff member confronted me aggressively, standing inches from my face and speaking in a hostile manner. When I stated that the situation could be handled better, she responded loudly and confrontationally in front of other customers and staff, leaving me feeling humiliated and disrespected. The demeanor and conduct of the staff were not in line with Sephora’s brand or values, pointing to a need for proper customer-service training and better support for staff. Although I did purchase the perfume, I left the store feeling uncomfortable and unhappy with the experience, and it has significantly affected my willingness to return to this location. Sephora is known for customer care, and what I experienced here fell well below that standard. Clearer displays and serious improvement in staff training and professionalism are urgently need.
• CR

  Courtney R

  Dec 18, 2025
  1.0
  Just order online. I went in the store to exchange my lipstick color. I asked someone for help and she was extremely irritated and actually pointed me to the wrong place. The cashier was extremely friendly but it was busy so I decided to ask a different person and they helped me find the right shade. I have always hated going in there because I always experience poor customer service. Online also has birthday gift inventory. None in store ever which makes no sense for such a large chain.
• HK

  HARMANDEEP KAUR

  Nov 18, 2025
  5.0
  Sam was extremely helpful! They guided me patiently, explained every product so well, and helped me choose exactly what I needed. Amazing customer service and super friendly! Definitely the best experience I’ve had at Sephora.
• TA

  Terri Anna

  Nov 5, 2025
  3.0
  Gloria and Cole are the only reasons I still go into this store and not just order online. Everyone else who works there is so judgemental and unprofessional but those two are genuinely so much help and so attentive to me every time.
• IK

  Inderpreet Kaur

  Sep 24, 2025
  1.0
  Worst experience ever got !! Workers are so unprofessional. I literally was just looking at the shade of the product when a lady came telling me “Please don’t open it” when I was just reading the name without even trying to open up the packaging. They literally follow every person who’s not dressed according to their “standards” all the time . Please get these people retrained .

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