SEPHORA

Reviews

• HD

  have a happy day

  1 day ago
  5.0
  Subject: Shout out to Carlos at Sephora Willowbrook Mall – Exceptional Service! Carlos is truly an outstanding member of the Sephora team at the Willowbrook Mall location in Wayne, NJ. I went in on a hectic evening with a short list of specific products to pick up. If you've ever shopped there, you know the store can feel overwhelming—it's a vast sea of amazing (but complex) beauty options. I was on the verge of giving up and walking out when a team member kindly asked if I needed help. I explained my list, and without hesitation, they told me to speak with Carlos. Before I could even start looking for him, Carlos appeared with one of the items already in hand—they must have quickly communicated via headsets. I thanked him, showed him the rest of my list, and he immediately knew exactly where everything was located. He not only found the products lightning-fast but also offered thoughtful recommendations, all while being incredibly polite, professional, and genuinely smiling throughout. Thanks to Carlos, what could have been a frustrating experience turned into a great one. I left with everything I needed and more confidence in my choices. The entire Willowbrook Mall Sephora team impressed me—despite how busy it always is, everyone was efficient, fast, and friendly. The checkout process was seamless too. If you're in the area, this Sephora is hands-down one of the best (possibly the best). Do yourself a favor and stop by—ask for Carlos if you can. He truly saved the day for me! Highly recommend. Tim
• JJ

  Jaylynn

  Feb 1, 2026
  5.0
  Associate named Endiyah was extremely helpful & patient. 🩷
• CB

  Chrissey Burgos

  Jan 30, 2026
  1.0
  I’m honestly exhausted with the in store experience at this point. Every time I go into Sephora for one specific item, I’m consistently steered away from what I asked for and persuaded to buy something else I didn’t want or need. I know exactly how the system works, sales goals, brand pushing, upselling, and it’s become impossible to just shop without feeling redirected or pressured. I do my research, I know my skin, and I know what I’m there to buy. What should be a helpful experience ends up being frustrating and disappointing. At this point, I’ll just shop online where I can get exactly what I want without the sales tactics.
• MM

  Mohamed Mansaray

  Nov 23, 2025
  5.0
  Alayna is great!
• GC

  Gigi Castro

  Nov 10, 2025
  5.0
  I have never experienced such patience and kindness from a worker before. I came into the store feeling like a mess. Aleyna was very patient with during checkout I kept changing my mind and I felt very bad but she was soooo sweet and understanding. She also helped me pick a gift out for my sister I was stressing so much trying to find and I feel great now. Perfect customer service

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