SEPHORA at Kohl's

Reviews

• JG

  Joe Grey

  Apr 27, 2024
  5.0
  All The Fragrance and Cologne You Could imagine, definitely worth checking it out. Plus Kohl's, So its a Double Win. 🏆 ✌️
• JM

  Joyce Moussa

  Jul 15, 2023
  1.0
  You should not go to this SEPHORA! I was there on July 15th 2023,around 5 p.m. There were two women working there, and they were both so preoccupied with talking to each other. I was there, and when I asked them about the merchandise,they just said "I don't know" and abandoned their jobs. The merchandise was dusty and dirty. After purchasing the product, I realized that the box of the product was dirty as if it was leaking oil, so I went to return it and they asked me "Would you like to change the just box?" When I told them I would return it because I didn't want it to be dirty, they laughed at me and said, "That's interesting” I love SEPHORA and go shopping there often, but I have never seen such a rude clerk. She seemed nice to other white women, so maybe she is racist. Shopping at my favorite SEPHORA should be fun, but the racism was very sad.
• LK

  Lissa Kristine

  Apr 3, 2023
  1.0
  Do yourself a favor and go to a real Sephora location. Needed to make a return of a product I purchased at another Sephora in Kohls location. I lost the receipt, but I had my Sephora account pulled up with the order. At a REAL Sephora they’d use my insider account and refund me with store credit (which is how I paid in the first place). But here, they couldn’t do anything to help me. I opted to just have them throw the product away, so that’s $25 I’ll never get back. While the return policy does state that receipt free returns aren’t allowed, there was no reason for me to look up the return policy as both Kohls and Sephora accept returns without receipts
• SS

  Sheni S

  Mar 13, 2023
  1.0
  I’m starting to think that they train their employees to be passive aggressive and rude. Even simple words are aggressively spoken to customers in an out of tone pitch. I know they want to clock out and they’re miserable but at work, we all learn to fake it till we make it. After walking out and politely saying good night and thank you. In return I get the manager’s back turnt to me. What even makes it worse is that she heard me clearly and slightly gave me a side-eye. They work hard and I applaud them for that but the manager’s attitudes are on a whole different level of unprofessional and rude from their associates. I guess managers love to have authority over customers even though they’re the ones on the receiving end.

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