The NOW Massage Somerville

Reviews

• KR

  Keisha Reedus

  2 days ago
  5.0
  Heather is the BEST!!! She listened to my needs and exceeded my expectations. While I love the massage itself, the best parts are the beginning when she stretches my legs and hips and the ending as she stretches my upper body. I leave feeling relaxed and rejuvenated. Highly recommend! Make sure to ask for Heather when you book in the Somerville location. You won’t be disappointed.
• SB

  Shannen Bunero

  Mar 30, 2026
  1.0
  Overall not a relaxing experience. I booked a 50 min healer massage. The pricing seems fair compared to other places but the massage was less than 40 minutes even with dressing/undressing time. The healer massage was the wrong choice because the lady every once in a while would say “3 deep breaths” and then only wait for one or two breaths, it was stress inducing. Then after my massage, at checkout, they didn’t honor the pricing that I booked online for an introductory discount and said they have a different price on their end, scammy for sure. The front desk woman made this encounter extremely uncomfortable. I later shared this story with a friend of mine who said they also had a bad experience at this same place, I wish I knew sooner so sharing my review here.
• JP

  juan Perez

  Mar 28, 2026
  1.0
  Well i call today trying to get information regarding scheduling and when i ask the receptionist how long the therapy that she was trying to schedule me been doing it she hang up the phone I try to call again and they didn’t pick up so not sure why so rude is very simple to ask someone else when you don’t have the answer very disrespectful and disappointing been for the neighbors .
• LA

  Lauren Amorim

  Mar 27, 2026
  5.0
  This was my first time visiting this establishment and I will definitely be back! Nancy was absolutely wonderful and listening to all my concerns and always checked in to make sure I was comfortable. I did the 80 min massage with a scalp massage and it was divine. The place is very clean and relaxing. The whole vibes are the place are awesome! I highly recommend visiting and seeing Nancy!
• PG

  Petr Gorbatenko

  Mar 7, 2026
  1.0
  I want to start by saying that the massage itself was excellent. The therapist did a great job and I was completely satisfied with the massage. Unfortunately, the experience after the massage was very disappointing. When I went to check out, the front desk tried to charge me $125 as a non-member, even though I had an active membership. As it was later explained by the manager, there was confusion in their system due to multiple accounts connected to my name. However, the main issue was not the system itself, but the fact that the front desk associate did not seem to understand how the membership pricing works. I explained that members receive one service credit per billing cycle and can purchase additional massages at the member rate (around $85). The associate insisted that this was not the case and continued to show me the computer screen indicating the higher non-member price. I spent about 15 minutes trying to resolve the situation. During that time I asked if I could speak with a manager, but I was told the manager was not working that day and there was no way to contact them. Eventually the team figured out the account confusion and charged me the correct member rate. That part was resolved, which I appreciate. However, the follow-up communication from management was even more disappointing. Instead of focusing on the issue and acknowledging the inconvenience, the manager focused on trying to point out inaccuracies in my review. For example, I originally estimated that the situation took around 30 minutes. The manager later replied that, according to their camera footage, it was about 15 minutes. Whether it was 15 or 30 minutes does not change the fact that a customer had to spend time resolving a pricing mistake after a massage. The manager also suggested that I had spoken rudely to the front desk associate. That was simply not true. I never raised my voice or used any inappropriate language. English is not my first language, but I remained calm throughout the conversation. I even recorded the interaction. Another surprising point was the mention that I did not leave a tip. While tipping is common in the service industry, it is not mandatory in New Jersey. Considering the situation where I was initially being charged the wrong price, it felt strange to have that brought up afterward. What disappointed me the most was the overall approach to resolving the issue. Instead of focusing on how to address the customer’s frustration or retain the client, the discussion seemed focused on proving that the customer was wrong. To be fair, the therapist did a great job and the massage itself was very good. But the checkout experience and the way the situation was handled afterward left a very negative impression. Unfortunately, based on this experience, I would not recommend this location.

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