Great Clips

Reviews

• BR

  Bonnie Russo

  4 days ago
  1.0
  I’ve been going to this Great Clips for years strictly out of convenience, and honestly, the haircuts have always been just okay. But what keeps getting worse and what finally pushed me to write this- is the customer service and overall attitude from the staff, especially management. When we walked in yesterday, my boyfriend thought the check-in screen was a touch screen. Instead of simply telling him, the woman at the front (who I believe is the manager -bigger woman with black hair and bangs, has been there forever) was incredibly rude and condescending. Her tone made him feel like he was an idiot for misunderstanding something anyone could easily get wrong. She consistently has an attitude every time we’re in there. Her persona is cold, arrogant, and honestly not suited for customer-facing work. Then there was the newer stylist ( ever seen her before) who cut my 12-year-old son’s hair. When I showed her photos of what we wanted, she abruptly told us, “That’s a barbershop cut, it would take 30–45 minutes,” and then proceeded to say she wouldn’t cut it because it “wouldn’t look good on him.” Instead of walking out, I just told her to do his usual cut. She was visibly annoyed, rough with him, pushy, and handled him with zero patience. My son is a quiet, gentle kid, and he couldn’t wait to get out of the chair. The dismissive attitude, the rudeness, the lack of basic customer service - it’s unbelievable. As a business owner myself, I would be embarrassed to have employees treating customers this way. The owner of this franchise really needs to take a hard look at what’s going on inside this location. Convenience can only keep customers coming back for so long. At this point, we’re done.
• MO

  Mary Oneill

  Oct 31, 2025
  5.0
  Carol is fantastic. Hope to see her again this morning.
• TC

  Teri C

  Oct 25, 2025
  5.0
  Natalia cut my hair yesterday & it’s perfect! She’s a pro, very professional, & efficient ( as if she’s been cutting my hair for years) I love the salon & convenient location!!!! I highly recommend this place & will be returning for sure!
• GA

  girish. amin

  Oct 24, 2025
  5.0
  Great service Expert hair dresser
• JS

  Jamie Christie Soricelli

  Oct 12, 2025
  1.0
  I don’t usually leave negative reviews, but I felt it was important to share my experience so future clients, especially parents can make an informed choice. I’ve taken my daughter to this location a few times before and it’s generally been fine, nothing fancy, just a basic, no-frills haircut. On one prior visit, her cut wasn’t even, but they had me come back and fixed it, so I decided to give them another chance. Unfortunately, our most recent visit was extremely disappointing. The stylist had my daughter stand for the entire haircut because her hair is long, rather than using a booster seat like most other places do. She seemed annoyed, very rushed and wasn’t particularly pleasant, though I still tipped $10 on an $18 cut out of respect for her time. Before we left, I noticed my daughter’s hair was uneven and politely asked the stylist to fix it. After she did, it was still visibly choppy which I mentioned but her more frustrated tone caused me to just leave and even it out myself at home. Sadly, based on this experience, we won’t be returning, and I wouldn’t recommend this location to others.

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