JCPenney Salon

Reviews

• CP

  Cutie Pie

  Nov 7, 2025
  5.0
  Naglaa Salma was very nice and she did a good job on my hair this was my first time getting my hair dyed and she did a great job on taking care of my hair and I hope to come to this salon again ❤️❤️🙏
• DD

  Divya DN

  Oct 30, 2025
  1.0
  Extremely appalling experience for me!! I’ve tried to give this salon multiple chances over time, but unfortunately, my experience has been consistently awful, except for a few rare occasions. The hair stylists here seem to be good only at basic blow-drying. But styling and coloring (especially without bleach) have always been a struggle!! Every time I’ve encountered stylists who were either rude, disinterested, or simply unwilling to do the job properly. On more than one occasion, I’ve had confirmed appointments only to be told upon arrival that the service I booked couldn’t be done — forcing me to settle for something completely different after wasting both my time and trip. I had even submitted a formal complaint to management in the past, but it appears nothing meaningful was done to improve the situation. My most recent visit was the most horrible experience ever. It was my birthday and I wanted a hair cut+highlights service. I was assigned to a stylist named Yohaney, who was extremely rude, dismissive, and openly lazy. Do not ever choose her! She’s terrible! She was supposed to color and cut my hair, but refused to do the job last minute at 4.30 pm because she wanted to leave earlier at 6 pm (an hour before closing time)— which shouldn’t be an inconvenience to the customer, especially when there is a confirmed appointment. As a result, I received only a partial service. This was particularly upsetting because I had scheduled this visit for my birthday the next day. To make matters worse, after being reassigned to another stylist (who was at least well-spoken), my hair was completely ruined. Despite showing her a clear photo reference for a feather cut and telling her multiple times to retain the length, my waist-length hair was chopped off all the way to my shoulders with no visible layers. All the hair gone and no layers to be seen either!! And that too, after taking off 7-8 inches. It was infuriating to say the least! Looked like a hair trim with barely any layers at the bottom. My hair now looks awful unless I style it with heat after every wash, which is extremely frustrating for me! The only saving grace that day was Kerri at the front desk, who handled the situation with professionalism and empathy. Overall, this has been an extremely distasteful and upsetting experience especially because it was my birthday the next day. My hair is ruined, my time was wasted, and my trust gone. I would strongly advise against visiting this place unless you know that the stylists have been trained in hairstyling and taught to communicate professionally! I WOULD NEVER IN MY LIFE GO HERE AGAIN AND WOULD ADVISE EVERYONE THE SAME!
• RH

  Ray Huel

  Sep 29, 2025
  5.0
  Staff seem attentive.
• WO

  Waino Orn

  Sep 27, 2025
  5.0
  Checkout process was smooth and fast.
• OC

  ojaja chkremo

  Sep 24, 2025
  5.0
  Staff went out of their way to assist me.

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