Many customers praised the skill and friendliness of the stylists, particularly highlighting individuals like Dulce, Monica, and Valeria for their exceptional work.
Customer Service
While most reviews noted a welcoming atmosphere, there were some complaints about unprofessional behavior from the owner and front desk staff, particularly regarding appointment management and pricing transparency.
Pricing
Customers generally found the prices reasonable for the quality of service provided, although some expressed frustration over inconsistent pricing and unexpected charges.
Cleanliness
The salon was frequently described as clean and well-maintained, contributing to a positive overall experience for many patrons.
Mixed Experiences
Several reviews indicated that while many had positive experiences, there were notable instances of dissatisfaction related to specific services, such as hair coloring and waxing.
CW
Carstene Warshawsky
Dec 23, 2025
5.0
When it comes to my hair, I really have spent over 45 years realizing no one can get the blonde I want (I take pride in my hair.). This all changed when I walked into Charm in Hackensack and met Monica. I met her through Kathy, an amazing lash tech.
Well, Just my luck I have two daughters who tried to go blonde and apparently inherited my small world issue with not being able get the right shade of blonde. I brought them to Monica at Charm - magic, no damage perfect, my daughter has jet black hair.
I don’t comment on hair because it’s the only thing I truly take serious about myself. The salon itself is a 10 out of 10. The world has gone insane with pricing, Charm has been more than reasonable for the services and talent offered. The family who owns Charm is so warm and welcoming., I can’t say enough kind things about them. One time she even waited with my daughter because I got stuck and was late picking up my daughter.
it’s rare I feel comfortable places but everyone Charm seems more like a family. Not the “mean girl crew” If I feel safe enough dropping off & picking up my daughter - you can always not imagine how bright and positive the environment must be. I am against the whole rude work cliques and I have walked out of salons in the past because of it, foils on head and all (I did pay I just finished myself at home)
My family owns an ice cream shop so I know it is a 24/7 operation and a lot of work to run a salon. I give Charm a 20 out of 5 Stars. Keep it up please!!!! Merry Christmas, Buon Natalie & Buono Feste!
my other daughter will see you next month
GF
Gianna Francesco
Nov 25, 2025
5.0
Took these pictures from a video, i have been going to Valerie since i was 11 years old and i truly do not trust anyone else with my hair. She is absolutely amazing at blowouts and haircuts and color as well, she does amazing in everything, not that the other stylists aren’t talented as well but Valerie truly does amazing work and stands out to me more than the other stylists personally. Love her
MB
mariela bats
Nov 4, 2025
5.0
Ohhhhhh Dios mío, encarecidamente recomiendo este lugar, que vibra más linda, que lugar tan dulce, volveré cada vez a este lugar hacerme mis cejas y por supuesto a probar el cabello porque es mi primera vez aquí, pero decidí hacer este comentario sobre todo por juliana, ella fue quien me hizo la cejas y definitivamente no creo que haya alguien más dulce y capacita que ella en ningún sitio cerca de aquí, María la chica de servicio también muy dulce, recomendaría este lugar todas las veces que fueran necesarias. ♥️♥️♥️♥️
JB
Jacquelyn Butler
Sep 19, 2025
5.0
Excellent experience everytime I go and Dulce always gets me right and she is kind ,helpful and extremely professional and good person to talk to.
MP
Mairen Pena
Jul 28, 2025
1.0
I had a very disappointing experience at Beauty Charm in Hackensack, NJ this past Saturday. My appointment was at 12:00 PM, but I called ahead to let them know I’d be a little late. I arrived at 12:30 PM and was met with a very unfriendly attitude from the owner—she gave me a very angry look and was not welcoming at all, even though I apologized for being late.
She said she would fit me in between clients, and I accepted that. Monica, my hairdresser, asked the owner for the formula for my hair color and went to the back. When she applied the color, my scalp started to burn badly. I told Monica, and she said it would go away, but I had never experienced that kind of burning before.
To make things worse, the final color was completely wrong—much darker than the chocolate shade I usually get. My scalp was extremely dry and irritated afterward. During the hair wash, water ran down my back and left me soaked. I was supposed to get a blow-dry, but instead, she sat me under a dryer and said it would help because my hair was long. But it was obvious she did this just to take another client.
After waiting too long, I had to leave without my hair properly finished. The entire experience was unprofessional, rushed, and uncomfortable. I felt like Monica had to follow whatever the owner said, and there was no concern for my comfort or satisfaction. Very poor service—I will not be returning
Frequently Asked Questions About Charm Beauty Salon
What services does Charm Beauty Salon offer?
Charm Beauty Salon provides threading, waxing, hair coloring, lash extension, pigmentation, hairstyling and cutting, corrective color, highlights, manicures, pedicures, up dos, blowouts, keratin treatment, and botox treatment for hair.
What are the operating hours of Charm Beauty Salon?
Charm Beauty Salon is open Tuesday through Saturday from 9:00 AM to 5:00 or 6:00 PM depending on the day, and is closed on Sundays and Mondays.
Does Charm Beauty Salon accept walk-in customers and same-day appointments?
Yes, Charm Beauty Salon accepts same-day appointments and walk-in customers.
What payment methods are accepted at Charm Beauty Salon?
Charm Beauty Salon accepts cash payments.
Where is Charm Beauty Salon located?
Charm Beauty Salon is located at 225 Main St, Hackensack, NJ 07601, USA.
How can I contact Charm Beauty Salon?
You can contact Charm Beauty Salon by phone at +1 201-342-2038 or +1 201-343-9882, or via email at charmbeautysalonnj@gmail.com.
Which languages are spoken at Charm Beauty Salon?
The staff at Charm Beauty Salon speaks English, Spanish, and Farsi.
What nearby places can help me find Charm Beauty Salon?
Nearby places include Alpha Chiropractic P.C., Metro by T-Mobile, and Ink Wave Tattoo Studio. These landmarks can help you navigate to the salon located at 225 Main St, Hackensack.
Are there nearby food options where I can eat before or after my appointment?
Yes, you can visit Crown Fried Chicken & Pizza, V & T Salumeria, or Galapagos restaurant for a variety of dining options close to Charm Beauty Salon.
Is public transit access available near Charm Beauty Salon?
Nearby mobile phone stores such as Metro by T-Mobile and Boost Mobile are located close to the salon, which may indicate accessible transit stops in the area to help customers find the salon easily.