SEPHORA

Reviews

• KN

  Kanza Nawaz

  Jan 1, 2026
  1.0
  Absolutely unacceptable experience at Sephora, American Dream Mall. An employee named Ashley made an openly rude facial expression at my sister simply for asking if she worked there—right in front of other customers. I witnessed it myself. This level of disrespect and unprofessional behavior is shocking for a brand like Sephora. Publicly humiliating customers with attitude and facial expressions is disgusting and should not be tolerated. Very disappointing experience.
• LT

  Layla Thomas

  Dec 7, 2025
  1.0
  It's clear through all the other reviews that my experience here was not unique. The staff here are so rude and seem to be trained to watch and follow people who they think "look suspicious" which is of course people of color. This location needs to work on their racial sensitivity and customer service. I remember in particular that a short asian man kept following me and my family around the pretty empty store not even doing anything to the point where we had made eye contact multiple times. You are not a cop nor a security guard do the job that pays you.
• SV

  Sandee Videlaa

  Oct 18, 2025
  1.0
  Came here with my bf today and we both felt like we were being watched as if we were stealing and kept getting checked on til someone offered to give us a bag for my items and I had to color match myself at first til the lady that gave me the bag I asked for help then.Then when I was getting help waiting I’ve seen multiple employees watching us and my boyfriend even said I think they think we’re stealing and we’re not but he was ready to go and I literally just needed to get my foundation an the girl that did help me did make me feel better because she kept asking if I needed anything else so I just said concealer and she asked my skin care told her my skin care helped me out overall but I just didn’t like the fact that everyone had eyes on us and assumed that.So I kept adding things to my bag because I’m there to shop..I spent 170 today but I just had better experience at other Sephoras and here wasn’t it I felt off and no one asked if I needed helped I had my boyfriend help me color match myself in the beginning and even the employee said I matched myself good (when I asked for some help).But damn at another Sephora Employee’s ask right away at least at garden state plaza they do…anyway do better and have your employees start going up to customers and not be stand offish…
• BT

  Berk TORU

  Sep 30, 2025
  1.0
  The girl at the cash register is very rude, the other girls are polite.
• EP

  Eyannisi Pedraza

  Sep 27, 2025
  1.0
  I came to this Sephora location with my best friend and unfortunately had a very disappointing experience. When we walked in, the associate didn’t greet us at all, but she immediately greeted the people who came in right behind us. Throughout our time in the store, no one offered to assist us or check in to see if we needed help finding anything. We actually came in ready to buy, but because of how ignored we felt, we decided not to purchase anything and left. I’ve had great experiences at other Sephora locations, but the lack of acknowledgment and service here really stood out. Hopefully the staff can improve on treating all customers equally.

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