SEPHORA

Reviews

• ML

  meril lara

  3 days ago
  1.0
  The worse experience ever I always go to this store because is very close to my house. Today I actually needed help as ask one of the employee “hello are you busy I need some help” very rude she looked at me as if I was not speaking the same language and said well I’m Busy with someone else i don’t know who can help you I’m not” reasons why even bother going to the mall and just switch to online shopping or switch to another store where the employees can actually helpful and nice. I am trying to spend money and the least she could of done was just try to find another of her coworker I was not expecting her to leave everything to help me but at least get someone else to help me I would of happily waited but nope I just walked out of there and go elsewhere how sad. If you are an employee where you have to deal with customers service and can not even pretend to be polite might as well quit! Very disappointed!!
• BL

  Breana Larkins

  Feb 16, 2026
  1.0
  My father visited the Sephora in Cherry Hill Mall to pick up a product for my mother. Our family shops at this location frequently and has always valued the customer service there. During this visit, he asked an associate named Amanda for assistance. She was very short with dark hair. When he approached her, her back was turned, and he said, “Excuse me, can you please help me?” Amanda turned around and replied in a rude tone, “Can’t you see I’m on my phone?” My father responded, “I didn’t see you were on your phone, and I asked you nicely. I don’t want to interrupt, but can you please help me?” At that point, another associate stepped in and assisted him. While we appreciate the help from the second associate, the interaction with Amanda was disappointing and unprofessional. As frequent shoppers at this location, we expect respectful and courteous customer service, especially when a customer is polite and simply asking for help. If she was unavailable to help, there were kind ways to say she’s busy right now or unavailable to assist and redirect us to another staff member. Really disappointed in the service from Amanda at the Cherryhill Sephora location.
• JO

  JANET MARIE ORTIZ

  Feb 16, 2026
  5.0
  I stopped in to pick up a new bronzer and Heather was amazing from start to finish. I was a little confused about the difference between contour and bronzer, but she was so patient and took the time to clearly explain everything without making me feel rushed. She really went above and beyond by testing a bronzer and foundation together to make sure everything blended seamlessly, and even added a touch of blush to pull the whole look together. It made such a difference and helped me feel confident in my purchase. Thank you, Heather — I truly appreciate your help!
• MM

  Melissa Mancheno

  Feb 7, 2026
  5.0
  The girls and I stopped by Sephora tonight to prep for our upcoming vacation, and honestly, we were overwhelmed by the sea of products—especially trying to figure out what actually works for aging skin. We were lucky enough to get help from a specialist named Joshua, and wow… he was absolutely amazing. He immediately understood what each of us needed based on our different complexions and skin concerns. He was patient, enthusiastic, and incredibly knowledgeable, taking the time to explain everything without ever making us feel rushed or confused. We walked out feeling confident, happy, and excited about our purchases—and we talked about the experience all night. Josh, thank you! We truly appreciate you and will definitely be back.
• MW

  Morgan Walton

  Feb 3, 2026
  5.0
  I had an amazing experience at this sephora. Walked in looking for some skincare and to pickup my sephora birthday gift. I was instantly overwhelmed and didn’t know where to start and the nicest woman named Anna came and helped me! She did multiple scans and tests and helped me learn about my own skin and hair. She gave me so many recommendations for products for the future, and i walked out feeling excited to try some new products and more confident in my own skin. 10/10

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