JCPenney Salon

Reviews

• SS

  Shah

  Jan 27, 2026
  1.0
  This was our first time at JC penney salon and we had the worst experience. Took my mother to this salon for her root touch up and told to the stylist to do color that matches with her usual shade. She messed up completely. Despite paying full money we don’t get the service we ask for. To fix this mistake she gave me another appointment for next day and that too was cancelled by salon itself saying stylist won’t be in today. That’s unprofessional if she knew she won’t be in why would she schedule me for next day? Ok after rescheduling took my mom to the salon again. Hoping that she will make it better this time. But no, she put bleach and shampoo in her hair to remove the color she put on. And dyed her hair again but results were disappointing. Her hairs are very damaged and dry. We are truly and highly disappointed. Really need JC penny to do something about this.
• EE

  Erin

  Sep 4, 2025
  1.0
  If 0 stars were an option. I allowed my son to go with his grandfather for a cut and he came home with the worse haircut, I had to shave it off! We asked for a simple comb over with a 1 or 2 on the sides and he came home with uneven lines and different sizes throughout his whole head. When I called, the receptionist knew exactly who the stylist was but when I spoke to the manager, she made me feel as if I shouldn’t have even called because I didn’t bring him back immediately. (Side note-my son went with his grandfather and spent the night, as they were visiting from VA and I called the next morning as soon as they opened). So sad-my son cried the whole time I was buzzing it and this is what we’re left to go to school on his first day. :(
• KP

  Karla Perez

  Oct 9, 2018
  5.0
  Nancy is the best

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