The Cosmetics Company Store

Reviews

• MB

  Margo Buryndina

  Nov 6, 2025
  1.0
  I had a very disappointing experience with this company. I can’t say it’s 100% The Cosmetics Company Store’s fault, but I do believe the staff needs better training on how to handle situations like this. Here is what happened: On September 9, 2025, I purchased two products, but one of them turned out to be the wrong item — the sales associate, Sherrie Watkins, gave me the incorrect product. I came back the next day to exchange it, but a different employee told me she “did not have access” to process a return or exchange, even though I had called ahead and was told it would not be a problem. I left the product and the receipt at the store, trusting they would resolve it, since they said the original salesperson would handle it. Instead, I had to call eight times, and was passed around like a football — no refund, no replacement, no accountability. At one point, Sherrie even pretended she didn’t remember me at all and refused to take responsibility for her mistake. For me, this situation was not just about the money — it was about principle. If you make a mistake, you fix it. You own it. You don’t ignore the customer and hope the problem disappears. Today is November 6, almost two months later, and I finally received the correct product — in a damaged box, with some random samples thrown in, and still no apology. No professionalism, no customer care, nothing. The way this was handled from the beginning was completely unacceptable. I will not be returning to this location, and I would not recommend shopping there. The staff was unprofessional, rude, and completely unwilling to help
• MH

  molly hampton

  Oct 19, 2023
  5.0
  the staff is extremely welcoming and friendly. helped me with makeup options, which worked perfectly! very good prices! I got high quality products for less than I would spend on average products at a drug store.
• ML

  Michelle L

  Aug 30, 2021
  1.0
  Terrible customer service. I bought a skin care set it was opened and used. The store refused to refund with a store credit as it is clearly documented on the receipt. Said it was HER policy to only exchange. I will NEVER shop there again.
• NF

  Natalie Faulkner

  May 29, 2021
  5.0
  I visited here for the first time on Sunday, May 23rd, and was immediately greeted by Daniel R upon walking in. He offered invaluable assistance to me, someone who decided after 25 years of using the same bar soap everywhere that it was time for a change. I never felt pressured or talked down to, and it was amazing to see such respectful associates working at this store (there was a young lady working who was also very kind). In the week since visiting, I've taken all of Daniel's advice and I can't believe how much better my face feels. My skin is clean and breathing easy, I don't feel greasy or weighted down anymore.... it's really fantastic! Thank you for all your assistance, and I highly recommend you find Daniel and utilize his knowledge as well. He's an asset to this company!

Frequently Asked Questions About The Cosmetics Company Store