SEPHORA

Reviews

• ER

  Evan Russo

  Sep 26, 2025
  5.0
  I felt I had enough space to try out fragrances without any overbearing presence, but someone did make themselves available when needed to assist. Everyone was super polite and patient I spoke with. I felt more comfortable buying something new today and I appreciated it a lot
• MC

  Maureen C

  Jun 2, 2025
  1.0
  I went to this location to give business to the brick and mortar store instead of just ordering online. I had a cart online of twelve items, and went in hoping to get help with finding these specific items across a variety of brands and determine the correct shades of some items for myself. I had a very specific makeup vision in mind and was excited to make the trip in. Walking in to the store, I was blatantly avoided by staff members. I had a bunch of items in my hands and must have spent fifteen minutes trying to figure out the item locations and available stock of others, successfully finding only four items on my list. Not one team member greeted me, asked if there were any questions, or offered to help. In fact, I would catch a team member looking and then avoiding my gaze so as to not be asked a question. I had to have passed at least six individual team members over my time navigating the store, not one of which took any effort to help. I’m so disappointed in the staff here. I much prefer shopping in person, but the disinterest in customer service clearly demonstrates their priorities.
• VS

  Victoria Souza

  Dec 16, 2024
  5.0
  Jenna was the loveliest person I have ever had the pleasure of interacting with at any Sephora locations. She was super helpful and assisted me and my mother with our holiday shopping. With suggestions for a cologne for my brother, perfume for me, to suggestions on setting spray. Even was able to ring up our purchases on the floor, which was awesome! As soon as me and my mom left the store, we were both expressing how lovely she was and how Jenna provided the best customer service we've received at any store in a very long time! Can't say enough great things about Jenna and this Sephora location! She deserves some serious recognition for all her hard work, attentiveness, and going above and beyond!
• BB

  Bonnie B

  Nov 25, 2024
  3.0
  12/4/2024 UPDATE: I received a response from Sephora indicating that they will provide feedback to the location I patronized. I am adding a star since I appreciate the follow up from the company, so from 2 to 3 stars. I shop at Sephora because of the generous return policy. Most items I keep but some I return. The staff at this location should read the return policy and lose the attitude: "If you are not completely satisfied with a Sephora purchase ...for any reason, Sephora welcomes you to return new or gently used products for a full refund..." Perhaps Bedford will be a more sophisticated shopping experience.

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