SEPHORA

Reviews

• RK

  Ruha Kezza

  Dec 29, 2025
  1.0
  Waste of time! Staff chatting with each other, no customer assistance and were very rude when asked for help. Worst store ever! Will make sure to never go there again.
• AY

  Aiman Yousfan

  Dec 29, 2025
  1.0
  Absolutely do NOT go to this store unless you enjoy wasting your time and being treated like garbage. Worst experience ever. The manager was insanely rude, acted like returning an item was some kind of personal attack, and refused just because I bought it at another location—clearly more worried about their precious sales numbers than basic customer service. I contacted customer service and will be returning everything I’ve bought in the last 90 days. Hope they’re prepared for a massive loss, because they earned it. Total joke of a store.
• AR

  Acajou Rose

  Dec 26, 2025
  1.0
  If I could give zero stars, I would. I am a respectful customer and have worked in retail myself, so I understand policies and customer service expectations. Today, I visited the store to shop for a gift and went to the Summer Fridays section. Since the lip glosses were not displayed on top, I reasonably assumed they were stored in the drawers. I did not see the sign advising customers not to open the drawer. Had I seen it, I would have asked an employee for assistance. As I was closing the drawer, an employee named Jessica (if that is her real name) approached me and, without greeting or explanation, used her foot to close the drawer. She did not offer assistance or politely explain the policy. When I attempted to put the product back, she returned and again used her foot to close the drawer. When I stated that she did not need to be rude, she replied, “There’s a sign right there—read it.” The interaction felt dismissive and disrespectful, and I felt that it crossed into microaggression. I remained calm and did not use profanity or behave inappropriately. I later asked for her name. After providing it, she rolled her eyes and made a neck-rolling gesture. Another employee nearby with a short haircut laughed, which further made me uncomfortable. I have never experienced this level of unprofessional behavior at Sephora. This experience was unacceptable, and I hope it is addressed.
• SM

  Sheneeza Misir

  Oct 3, 2025
  1.0
  Came to pick up an order 11 minutes before closing time (already knew what I wanted so would’ve just took a minute), staff already closed the doors and said they already closed the registers. I work night shift so that was my only time to pick up my item. Very upset with this
• PS

  Paula Sidney

  Sep 7, 2025
  4.0
  Shoutout to Amanda, Maria and Carolyn for their help in finding me products for a new skin regime a few weeks ago. They were so helpful and patient and I love what they suggested. The customer service in this store is excellent. I wanted to give five stars but because of the strong fragrance smell, I cannot. I got sick and had to leave the store because I was nauseated. For the record, all their stores are like that and I wish Sephora would do something about it.

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