Rowan Mayfaire

4.9
299 reviews

About

Ear Piercing ServiceJewelry Store
Rowan is all about ears. We offer a fun, celebratory and safe piercing experience for everyone. All our piercings are done by licensed nurses and all our products are hypoallergenic. When we say “Piercing for All”, we mean it. Everybody is invited to this ear party.

Location

Rowan Mayfaire
6866 Main Street, Wilmington, NC
28405, United States

Hours

Reviews

4.9
299 reviews
5 stars
293
4 stars
3
3 stars
0
2 stars
0
1 star
3

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the staff for their patience, kindness, and professionalism, especially when dealing with children.

Cleanliness

The establishment received positive remarks for its cleanliness and hygienic practices.

Customer Experience

Many reviews highlighted the enjoyable and stress-free experience, with staff providing thorough explanations and support throughout the piercing process.

Jewelry Selection

Customers appreciated the variety and quality of jewelry available, particularly hypoallergenic options.

Recommendation Rate

A significant number of customers expressed a strong willingness to recommend the business to others.
  • JP
    Jackie Daniele Paone
    Nov 16, 2025
    5.0
    Steph was amazing and so was everyone else. So thorough in setting expectations for my 10 year old daughter (and me!). What a great experience!
  • RR
    Renee Richard
    Nov 15, 2025
    5.0
    I cannot recommend Rowan enough for anyone who has piercing needs! My daughter had expressed great interested in having her ears pierced for well over a year now, but has had quite the anxiety over the actual process. She decided she was ready to go for it on her 7th birthday this morning and we had the very best experience from the moment we walked in through the doors. The entire staff and establishment is outstanding and the surfaces/equipment etc. are impeccably clean and sanitized. Nurse Nicole and Stephanie (I believe that is who the second nurse was) tandem pierced her lobes and gave her the most encouraging, motivating, comforting, and gentle preparation and throughout the actual procedure, since my daughter was so anxious and scared up to the very last second. Afterwards, it was the true highlight of her year and it’s all she’s talked about since! We couldn’t have asked for a better experience all around. Thank you so much! We definitely will be back. :-)
  • BM
    Brittney Mirek
    Nov 11, 2025
    1.0
    I took my 6-year-old daughter to Rowan for what should have been a simple ear piercing, and it turned into a nightmare. The piercer completely fumbled when piercing the left side, I have it on video...she was messing with the back for far too long time while my daughter was in pain and the other lady had long been finished with the right side. Now her left ear is now infected, despite me following the aftercare instructions exactly as written. When I brought up my concerns, the employee essentially blamed me, waving a flyer in my face and saying I must have done something wrong. Nowhere did the instructions mention needing to replace the studs with shorter ones after a few weeks….something I’ve never had to do with my older daughter’s piercings from Claire’s. They never told me this and I didn’t receive the flyer she was waving in my face. We originally paid $160 for this “premium” experience, and I’ve since spent another $50 on extra cleaning solution and replacement studs. For a basic ear piercing, this is outrageous. Rowan charges luxury prices but delivers poor technique, terrible customer service, and zero accountability. Save yourself the frustration — go anywhere else.
  • KD
    Kristina Dosmann
    Nov 9, 2025
    5.0
    The staff and the facility are top notch! The women were so kind and patient with my 6 year old who was a little nervous to get her ears pierced. I would absolutely recommend Rowan. The building was so well lit and clean and fun!
  • MS
    McKenzi Storms
    Oct 29, 2025
    1.0
    I do not recommend i brought the lady i work for there and they did not put the hole in the right spot. They also didnt tell us that she shouldn’t get the ear piercing above her other hole because since shes older her ear is rlly thing and it could split. We came to an actual piercing place and was informed this i highly do not recommend rowen!

Frequently Asked Questions About Rowan Mayfaire

Do you accept walk-ins?

Appointments are encouraged, but we welcome walk-ins.

Do you pierce babies?

We pierce babies as young as 2 months old. We require one DTaP vaccine for children ages 5 and under.