The NOW Massage Wake Forest

Reviews

• DQ

  David Quinlan

  Dec 27, 2025
  5.0
  I have been coming to NOW for 9 months. The space is so peaceful and the staff are upbeat and attentive. I've tried several therapists there but Mervat is the best. She knows me well now and knows all my typical aches and pains. I love getting a message from her. I have TMJ and she helps the jaw and neck pain dissolve by the time I leave.
• EP

  Elizabeth Paner

  Dec 19, 2025
  5.0
  Such a beautiful place! Very quiet and relaxing. I really enjoyed the hot stones and the atmosphere is amazing!
• PS

  Pam Shaffer

  Dec 18, 2025
  5.0
  Great place! The atmosphere is out of this world and the massage therapists are the best!
• BB

  Beah Bell

  Nov 28, 2025
  5.0
  Mervat does amazing work. She's very kind and highly skilled. The spa is a great place with friendly staff and clean relaxing environment.
• KB

  Keithan Bragg

  Nov 15, 2025
  1.0
  *UPDATE* 11-22-25 1:07 PM ​I appreciate the reply, but 'standard corporate policy' shouldn't mean making it difficult to leave. There is a clear disconnect when signing up takes seconds, but canceling requires phone calls and paperwork. Most importantly, I followed your cancellation steps perfectly and still saw an attempted charge. That isn't just a policy issue; it's an operational failure. My review stands as a valid warning for others regarding what to expect when they try to close their account. Again thank for your response NOW and Always and oh ​Fix the cracks NOW so you don’t lose customers Always!!! -Keithan ★☆☆☆☆ (1/5 Stars) ABSOLUTELY AVOID THE MEMBERSHIP. FRAUDULENT AND PREDATORY BILLING PRACTICES. ​While the service from the local staff deserves praise (My masseuse Cameron was amazing, and Lydia and Manager Jessica were professional), their efforts are completely negated by corporate-mandated fraud. ​The Cancellation Process is a Complete Scam: ​THE INITIAL CHARGE & REFUSAL: They do not allow online cancellation and require you to call or visit. Before I could formally cancel, they charged me the recurring $80 membership fee. When I immediately called to explain, they refused to refund the money, forcing me to pay for a service I was actively trying to stop. ​THE RUNAROUND: I proceeded to formally cancel and submit their required cancellation form. ​THE FRAUDULENT ATTEMPTS: Despite sending the form, they did not cancel my membership and instead attempted to charge my account THREE more times. ​THE RESOLUTION: I was forced to call back again and get stern to ensure the membership was finally terminated. This entire back-and-forth was an annoying and trying process, made worse by the fact that the manager, Jessica, was powerless to fix this system, which proves this is a broken corporate model designed to trap customers. ​Lack of Privacy: The experience is also ruined by the physical setup. Treatment areas are separated by only fabric partitions, meaning you can hear everything next door, making true relaxation impossible. ​DO NOT FALL FOR THE MEMBERSHIP. This business relies on frustrating and unauthorized billing practices to steal extra money from customers.

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