Business Details
About
Massage SpaSpaMassage Therapy
The NOW Massage Midtown Raleigh located within the modern Midtown East shopping center offers an oasis to disconnect from the outside world and reconnect within through the healing benefits of massage therapy. We’ve reimagined the approachable luxury of a neighborhood spa with high-quality massages and custom enhancements that offer relaxation and healing.
Guests choose from 3 signature massage styles and pair their service with custom enhancements. The Swedish-inspired options include: A Therapeutic Massage, an energy-balancing Relaxation Massage, and a Sports-Inspired Massage. Add custom enhancements such as Gliding Cupping, Herbal Heat Therapy, Crystal Hot Stones, Deep Tissue Massage & Gua Sha. Plus gift an energy shift with Massage Gift Cards.
Location
The NOW Massage Midtown Raleigh
1100 Mercantile Drive, Raleigh, NC
27609, United States
Hours
Reviews
4.7
261 reviews
5 stars
230
4 stars
7
3 stars
7
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Massage Quality
Many customers praised the quality of massages, highlighting specific therapists like Isaiah, Angel, and Akeria for their skills and ability to address individual needs.
Atmosphere
The spa's calming and beautiful environment received positive feedback, with many noting the relaxing ambiance and cleanliness.
Customer Service
While many reviews praised the friendly and accommodating staff, there were notable complaints about poor customer service experiences, particularly regarding scheduling and management responsiveness.
Mixed Experiences
Some customers reported negative experiences, including issues with therapist professionalism and discomfort during massages, indicating inconsistency in service quality.
- KMKelsey MallahJan 1, 20265.0Love getting massages here, it is a different set up than any other massage studio and it's super relaxing
- KGKatie GreenDec 29, 20255.0Sarah was amazing and I am already looking forward to my next massage
- DPDesiree PendergastDec 26, 20255.0Akeria at The Now is amazing. Love going there for my massage.
- SUSarah Ashley UptonDec 11, 20255.0As one of the Lead therapists here and being with The Now Midtown for the past 3 1/2 years, I would like to state that I truly do not believe that the review about the staff and turnover is for our Midtown location. Our owners are both incredibly hands on and amazingly supportive to not only all employees but also, our guests! We have an overwhelming feeling of connection and family within our awesome front staff and all of the therapists. The daily vibe is one of kindness, support, encouragement, and teamwork, and nobody here would have it any other way!
- MHMandy HubbardDec 10, 20251.0I don’t usually post poor reviews, but the issues here are impossible to ignore. The owner treats their therapists terribly, and it shows. There’s constantly a high turnover—every time I come in, it feels like the staff has completely changed. That alone says a lot.The therapists themselves never seem happy or supported, and the overall energy is uncomfortable. It’s disappointing to see a place that’s supposed to promote relaxation operating with so much tension behind the scenes. A spa should value the people who actually make the business run, but that clearly isn’t the case here. Until the owner learns how to treat their team with respect, this place will never feel like a true wellness environment.
Frequently Asked Questions About The NOW Massage Midtown Raleigh
Where is The NOW Massage Midtown Raleigh located?
The NOW Massage Midtown Raleigh is located at 1100 Mercantile Drive, Suite 120, Raleigh, NC 27609, USA.
What types of massage services does The NOW Massage Midtown Raleigh offer?
They offer three signature massage styles: Therapeutic Massage, Relaxation Massage, and Sports-Inspired Massage, with optional custom enhancements like Gliding Cupping, Herbal Heat Therapy, Crystal Hot Stones, Deep Tissue Massage, and Gua Sha.
What are the operating hours of The NOW Massage Midtown Raleigh?
The spa is open Monday to Wednesday from 9:00 AM to 8:00 PM, Thursday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
How can I contact The NOW Massage Midtown Raleigh?
You can contact them by phone at +1 919-341-5669 or visit their website at https://thenowmassage.com/midtown-raleigh.
What kind of atmosphere can I expect at The NOW Massage Midtown Raleigh?
The spa offers an oasis to disconnect and reconnect through healing massage therapy, combining approachable luxury with high-quality massages and custom enhancements in a modern setting.
Which shopping center is The NOW Massage Midtown Raleigh located in?
It is located within the modern Midtown East shopping center in Raleigh, NC.
Are there dining options near The NOW Massage Midtown Raleigh?
Yes, nearby dining options include CAVA (Mediterranean restaurant), Torchy's Tacos (Mexican restaurant), Starbucks (coffee shop), BB's Crispy Chicken, and Nekter Juice Bar for smoothies and juices.
What wellness and fitness facilities are near The NOW Massage Midtown Raleigh?
Nearby wellness and fitness options include Row House Fitness, ISI Elite Training, Club Pilates, StretchLab, Beauty Co medical spa, and Waxing the City beauty salon.
Are there beauty and personal care services near The NOW Massage Midtown Raleigh?
Yes, nearby services include Nail Kitchen (nail salon), Boardroom Salon for Men, Boardroom Styling Lounge, Drybar (hair salon), and Beauty Co medical spa.
How might I combine a visit to The NOW Massage Midtown Raleigh with nearby shopping?
The spa is in Midtown East shopping center, which offers various retail options such as New Balance Raleigh, The Gatorbug of Raleigh (women's clothing), Verizon mobile stores, and The Good Feet Store for footwear and orthotics, allowing for a convenient shopping and relaxation experience.