Business Details
About
Hair Salon
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
216 reviews
5 stars
174
4 stars
4
3 stars
4
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Stylist Expertise
Many customers praised the skill and professionalism of the stylists, particularly Joemary and Kania, highlighting their ability to listen and deliver desired results.
Customer Service
While some reviews noted excellent customer service, others reported unprofessional behavior and a lack of responsiveness to concerns, particularly regarding pricing and service satisfaction.
Pricing Transparency
Several customers appreciated the upfront pricing quotes provided before services, but others expressed frustration over unexpected costs and mandatory gratuities.
Salon Atmosphere
The salon is frequently described as welcoming, clean, and well-designed, contributing to a positive overall experience for many clients.
Mixed Results
While many clients left satisfied with their hair, there were notable complaints about unsatisfactory results, particularly with color services, leading to dissatisfaction and requests for refunds.
- JWJamie WilsonJul 23, 20255.0Kania did an excellent job. My hair was drab and boring. She listened when I explained what I wanted and she delivered. She was super pleasant to talk to and I'd highly recommend her for your hair needs.
- MMMelissaJul 17, 20255.0I can't recommend Joemary and team enough! From the moment I walked in, I was impressed by their professionalism and expertise. They took the time to really listen to what I wanted and offered great suggestions based on my hair type and lifestyle. The fashion color they created for me is absolutely stunning-bright, vibrant, and incredibly flattering! What I love most is that it's long lasting, holding up beautifully week after week with minimal fading. One thing I really appreciate is that they always provide a quote before starting so there are no cost surprises when you check out. It's such a relief to have an open conversation and know exactly what to expect. Not only does my hair look amazing, but I also leave feeling pampered and confident every time. If you're looking for a skilled stylist who know how to create gorgeous, lasting color and values transparency with pricing, Joemary is the one to see. A true professional who always delivers!
- CCChristineJun 22, 20251.0Review of Salon Eden I recently had an experience at Salon Eden that was very disappointing, especially given the significant amount I spent — over \$500. Unfortunately, the outcome was not what I expected, and I did not leave feeling happy with my hair color. When I expressed my concerns about the color, the owner (Joe) initially refused to offer any kind of adjustment or comp, such as applying another toner. Only after I pushed back did she reluctantly agree to fix it, and it felt as if she was doing me a favor rather than addressing a legitimate customer concern. Despite showing her several reference photos and clearly explaining that I prefer chunkier highlights and varied colors, she proceeded with her usual approach, applying a toner to make the color more uniform. This was exactly what I did *not* want, and it was clear she prioritized her own agenda over my preferences. Throughout the process, I did not feel heard or valued as a customer. The lack of professionalism and empathy was evident, and even after the second appointment, my concerns were not adequately addressed. Considering the salon requires a 20% tip for services over \$200 — which I paid on top of the already steep price — I expected to feel amazing about my hair, not dissatisfied. I believe in fairness and good faith, so I requested at least a partial refund due to the unsatisfactory service. The owner was unprofessional and unapologetic throughout, which only added to my frustration. Given the quality of service and the way my concerns were handled, I now understand why this business is struggling. This experience has left me seriously considering further action to seek resolution. I hope the salon reflects on this feedback and improves their customer service and professionalism going forward.
- DDDesiree DancyJun 21, 20255.0Overall Amazon experience very knowledgeable and helpful very compassionate will be back
- KRKeneatha RenaeJun 15, 20255.0First visit and it couldn’t have gone better. Daniele was amazing. Kind. Funny. Engaging. Professional. Will definitely be back.
Frequently Asked Questions About Salon Eden
What are the operating hours of Salon Eden?
Salon Eden is closed on Mondays and Sundays. It is open Tuesday from 10:00 AM to 6:00 PM, Wednesday to Friday from 10:00 AM to 8:00 PM, and Saturday from 9:00 AM to 6:00 PM.
Where is Salon Eden located?
Salon Eden is located at 240 Newton Road, Suite 100-B, Raleigh, NC 27615, United States.
What payment options does Salon Eden accept?
Salon Eden accepts American Express, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What hair care brands are available at Salon Eden?
Salon Eden offers brands including Isla, Covet & Mane, Oribe, Bumble and Bumble, Olaplex, Brazilian Blow Out, Goldwell, and Redkin.
What types of services does Salon Eden provide?
Services at Salon Eden include NBR Extension, Balyage, full and partial foils, Ombre, haircuts for women, men, boys, and girls, Brazilian Blow Out treatments, fashion color, and hair treatment.
Is Salon Eden accessible for individuals with disabilities?
Yes, Salon Eden provides wheelchair accessible parking, seating, and restrooms.
Which languages are spoken by the staff at Salon Eden?
The staff at Salon Eden speak both English and Spanish.
Are there any nearby transit or notable places customers can visit when coming to Salon Eden?
Customers visiting Salon Eden can also check out nearby places like La Fuente North Carolina church, Slate Storage facility, and Daniel Nail Studio for beauty and spa services.
Where can customers get pet grooming services near Salon Eden?
All About Pets Grooming, a pet grooming and service facility, is located near Salon Eden for customers needing those services.
What nearby food options are available when visiting Salon Eden?
Nearby food options include Wendy's fast food restaurant, Mi Barrio grocery store, and SunShine Nutrition NC smoothie and juice bar.