About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
409 reviews
5 stars
313
4 stars
54
3 stars
19
2 stars5
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and helpful, with many customers highlighting specific employees like Judah, Lolo, and Cat for their exceptional service.
Product Knowledge
Employees demonstrate a strong understanding of the products, providing tailored recommendations and educating customers about their uses, which enhances the shopping experience.
Store Atmosphere
The store is described as welcoming and well-organized, with a pleasant aroma that attracts customers, contributing to a positive shopping environment.
Mixed Experiences
While most reviews are positive, there are isolated incidents of poor customer service, particularly involving specific employees, which detracts from the overall experience.
Product Quality
Customers appreciate the high quality and effectiveness of the products, often noting improvements in their skin and hair after using Lush items.
- CRCarly Ray2 days ago5.0I had the best first time experience at lush last weekend! Brittney and Cat were so beyond helpful and kind. I asked all the questions and they were so personal and took all the time with me like I was the only person in the store! The place was packed so to receive that much help picking out the perfect gift was amazing!
- ACAkiah Cisco5 days ago5.0I'll start this by saying I rarely EVER write reviews about store experiences with employees, so please know this is a genuinely written review. I had the most lovely encounter with an angel named Ritik at the Lush in Crabtree Mall last Friday (11/14/25). He is an absolute star! He was so kind and welcoming. For starters, he was the first to greet me. Ritik oozes the type of energy that makes you want to stay in a store forever lol! We chatted the entire time I was there about everything under the sun. I typically don't go to Lush, but I was curious about a fragrance called "Sticky Dates", and he went above and beyond, immediately helping me sample the fragrance in the lotion, the spray, and the scrub. He was super personable and made me feel so at home, even offering great recommendations for similar scents. He was nearly my own Lush personal scent assistant lol, he seriously needs a raise ngl. To my sweet Ritik, if you're reading this... meeting you was by far & hands-down the most positive experience I've ever had at Lush. You are going to get SOO far in life with the type of energy you bring and with the way you treat people. And I'm not sure who the store manager here is but you must know that Ritik is truly one of a kind!
- RSRae SNov 15, 20255.0I had an absolutely amazing time shopping here. Two associates assisted me with the face masks and were extremely friendly and happy to help. they helped me test and decide on a product that I loved. the environment was so welcoming and friendly. staff members seemed happy and joked with me as well as their co workers. Unfortunately I don't remember the names of the workers but one was a tall guy with black curly hair and the other was a person of medium height with split died hair blonde and black i think. will most definitely be returning
- WWWallaceNov 11, 20255.0A trip to Lush is a rare treat for me, and my most recent visit to the Crabtree Valley Mall location was absolutely phenomenal! I've never had such personal, thoughtful, and stellar customer service in a retail environment. I'm so bad with names, but I think Hailey was the associate who helped me. She was kind, efficient, knowledgeable about the products, and very patient with helping me find a moisturizer I couldn't remember the name of. Hailey's kindness and professionalism made this Lush visit fantastic!!! Thank you to Hailey and the manager working the evening of 11/03 for your help.
- LLluv1love1Nov 4, 20255.0Lush is my new hobby! It’s Judah’s fault as to why I have a monthly Lush budget lol. Sometimes I go in there for sport and EVERYTIME I walk out with something new! It’s because Judah is so helpful and knowledgeable about the products and the company. I really get sold on how the products will benefit me and our talk through of a realistic routine with the products. He’s been there since the beginning of my skin problem journey and my skin is doing much better now. Dream Cream Queen here! Thanks to Judah, Lush is my go-to beauty pharmacy.
Frequently Asked Questions About Lush Cosmetics Crabtree Valley
What types of products can I find at Lush Cosmetics Crabtree Valley?
You can find fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments and masks, shower gels, toothy tabs, body scrubs, face cleansers, moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Crabtree Valley?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Lush Cosmetics Crabtree Valley offer delivery or pickup options?
Yes, they offer in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is proof of COVID-19 vaccination required to shop at Lush Cosmetics Crabtree Valley?
No, proof of vaccination is not required to shop at this location. For detailed COVID-19 policies, you can visit their FAQ page.
What payment methods are accepted at Lush Cosmetics Crabtree Valley?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing options, MasterCard, PayPal, Samsung Pay, and Visa.
Where is Lush Cosmetics Crabtree Valley located?
It is located at 4325 Glenwood Ave, inside Crabtree Valley Mall in Raleigh, NC 27612, United States.
Is Lush Cosmetics Crabtree Valley accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
Which nearby stores and attractions can I visit along with Lush Cosmetics Crabtree Valley?
Nearby, you can find several stores such as Sweet Tea and Cornbread NC (home goods and gifts), Mineralogy at Crabtree (gift shop), SKECHERS Retail (shoe store), Swarovski (jewelry store), and several others including clothing stores and eateries.
Are there dining options near Lush Cosmetics Crabtree Valley?
Yes, nearby dining options include McDonald's for fast food and Le Petit Bistro for French cuisine, which are good options before or after your shopping visit.
Can I combine a visit to Lush Cosmetics Crabtree Valley with some shopping at other stores?
Absolutely, Crabtree Valley Mall hosts many stores such as H&M, True Religion, Windsor Fashions, and the Mac At Belk Crabtree for cosmetics and beauty supplies, making it easy to enjoy a diverse shopping experience in one location.