Brand Certified
Lush Cosmetics Crabtree Valley
4.6(413 reviews)
Certified by Lush Cosmetics Crabtree Valley • Feb 22, 2026
Business Details
4325 Glenwood Ave, Raleigh, NC
27612, United States
Certified by Lush Cosmetics Crabtree Valley • Feb 22, 2026
(919) 787-1620
Certified by Lush Cosmetics Crabtree Valley • Feb 22, 2026
http://lush.com
Certified by Lush Cosmetics Crabtree Valley • Feb 22, 2026
About
Certified by Lush Cosmetics Crabtree Valley • Feb 22, 2026
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Lush Cosmetics Crabtree Valley • Feb 22, 2026
Hours
Certified by Lush Cosmetics Crabtree Valley • Feb 22, 2026
Reviews
4.6
413 reviews
5 stars
317
4 stars
53
3 stars
19
2 stars5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
The majority of reviews highlight exceptional customer service, with staff being described as kind, knowledgeable, and attentive.
Product Knowledge
Customers frequently praised staff for their extensive product knowledge and ability to provide tailored recommendations.
Mixed Experiences
While many had positive interactions, a few reviews mentioned negative experiences with specific employees, indicating inconsistency in service quality.
Store Environment
The store is noted for its welcoming atmosphere, cleanliness, and well-organized layout, contributing to a pleasant shopping experience.
Product Quality
Customers expressed satisfaction with the quality of products, particularly their effectiveness and eco-friendly attributes.
- AAAustinJan 25, 20265.0Every time we've been to this store every employee has been so incredibly kind and helpful. It's a staple of any trip to the mall. Highly recommend.
- KSKelly SmithJan 21, 20265.0LoLo delivers.... every single time. her customer service is top tier and her product knowledge is unparalleled. She and plenty of the other staff are very attentive (especially to my weird allergies)... I love LUSH!
- HVHaley VorysJan 16, 20265.0Lush at Crabtree is a 10/10 business. Customer service is phenomenal. The employees are genuine and informed. The company’s ethics are serious and determined to make a difference. I bought the Magic Crystals Body Scrub. Every time i use it i do the stanky leg in the shower. Love Lush so much.
- RHRoman HarperDec 30, 20251.0Extremely Disappointing Experience at Lush Cosmetics I recently visited Lush Cosmetics and had a deeply disappointing experience, primarily due to one staff member named Gage (or Paige). From the moment I interacted with them, I encountered misleading information, passive-aggressiveness, and socially awkward behavior. Their attitude was not only rude but also unprofessional, making the entire experience uncomfortable. In addition to this, there was a palpable sense of fakeness and disingenuousness from Gage (or Paige), which only added to my frustration. To make matters worse, the product I purchased did not perform as advertised, leaving me thoroughly dissatisfied. Overall, I cannot recommend this location based on my experience, and I hope Lush takes this feedback seriously to improve their customer service.
- DZDylan ZunigaDec 17, 20255.0Stopped here to treat myself after somes shopping at the mall. Gage was so excited and ready to assist me. Everything about how she engaged me was perfect. Got a basket for me. Told me her recommendations. This was all great as this was only the second time I've been to Lush. Her co workers were awesome too (think Emily and manager Jackie)? I honestly forgot their name because Gage was so attentive to me that I didn't need another employee to assist. For sure will be coming to this Lush to get the expertise from Gage. What an awesome team here.
Frequently Asked Questions About Lush Cosmetics Crabtree Valley
What types of products can I find at Lush Cosmetics Crabtree Valley?
You can find fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments and masks, shower gels, toothy tabs, body scrubs, face cleansers, moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Crabtree Valley?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Lush Cosmetics Crabtree Valley offer delivery or pickup options?
Yes, they offer in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is proof of COVID-19 vaccination required to shop at Lush Cosmetics Crabtree Valley?
No, proof of vaccination is not required to shop at this location. For detailed COVID-19 policies, you can visit their FAQ page.
What payment methods are accepted at Lush Cosmetics Crabtree Valley?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing options, MasterCard, PayPal, Samsung Pay, and Visa.
Where is Lush Cosmetics Crabtree Valley located?
It is located at 4325 Glenwood Ave, inside Crabtree Valley Mall in Raleigh, NC 27612, United States.
Is Lush Cosmetics Crabtree Valley accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
Which nearby stores and attractions can I visit along with Lush Cosmetics Crabtree Valley?
Nearby, you can find several stores such as Sweet Tea and Cornbread NC (home goods and gifts), Mineralogy at Crabtree (gift shop), SKECHERS Retail (shoe store), Swarovski (jewelry store), and several others including clothing stores and eateries.
Are there dining options near Lush Cosmetics Crabtree Valley?
Yes, nearby dining options include McDonald's for fast food and Le Petit Bistro for French cuisine, which are good options before or after your shopping visit.
Can I combine a visit to Lush Cosmetics Crabtree Valley with some shopping at other stores?
Absolutely, Crabtree Valley Mall hosts many stores such as H&M, True Religion, Windsor Fashions, and the Mac At Belk Crabtree for cosmetics and beauty supplies, making it easy to enjoy a diverse shopping experience in one location.
Brand Certified Facts from Lush Cosmetics Crabtree Valley
Lush Cosmetics Crabtree Valley partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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