Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, others reported rude behavior and a lack of assistance.
Product Quality
Customers generally appreciate the quality of the hair products, though some found specific items, like bundles, to be thinner than expected.
Store Selection
The store is frequently noted for its wide selection of beauty and hair products, with many customers stating they can find everything they need.
Pricing
Many reviews highlight the affordability and great deals available at the store, making it a popular choice among customers.
Store Atmosphere
The store is described as clean, welcoming, and well-organized, contributing to a positive shopping experience.
MY
Miss Yeaaa
Nov 11, 2025
3.0
The Cambodian bundles they sell behind the counter are nice. They take color well & minimal shedding. The only I issue I have is that the bundles are too thin for my liking. If the bundles were fuller I would definitely purchase again.
KW
Key White
Sep 9, 2025
5.0
I love this hair store
CF
Clarrissa Farrar
Jul 31, 2025
5.0
Absolutely love this place!
KW
Katie Williamson
Jul 7, 2025
1.0
Horrible experience. Wish I could give zero stars. Do NOT shop at EZ Hair & Beauty Supply.
I bought $140 hair extensions for my wedding and was told after the fact that there’s a strict 3-day return window — but no one warned me that if they weren’t the right color or didn’t work out, I couldn’t return them.
The extensions are still completely sealed and untouched, and I tried to return them within a few days — but I had already left for my wedding and had no idea I was on a clock. I wasn’t told anything at checkout. Not a single word.
When I explained the situation, I was met with zero understanding and rude, dismissive behavior. No help, no flexibility, not even basic decency.
$140 wasted on a product I never used, because this business can’t be bothered to communicate their policies clearly. Shameful customer service. Never again.
JA
Jessykah Ayaana Aytch
Jul 2, 2025
1.0
Terrible customer service. No welcome. No offer to assist. No nothing.