Business Details
About
Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
237 reviews
5 stars
190
4 stars
30
3 stars
7
2 stars2
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist.
Product Quality
The products received high marks for quality, with many customers expressing satisfaction with their effectiveness and natural ingredients.
Store Atmosphere
The store environment was frequently described as inviting and pleasant, with appealing scents and a clean, organized layout.
Accessibility
The staff demonstrated a strong commitment to accommodating customers' needs, including those with disabilities or allergies.
Mixed Experiences
While most feedback was positive, a few customers reported negative interactions, particularly regarding service and acknowledgment.
- KAKiera AlstonNov 15, 20251.0I had a really disappointing experience at the Lush store at Streets at Southpoint. Initially, when inquiring about a birthday party, Krissy was friendly and quickly sent me an email when I called on 11/3. But after I responded, I got no follow-up. I had to reach out again on 11/7 but still didn’t get any response. After that I did what any normal customer would do, I followed up and called the store. Krissy answered again and was helpful. Kristy passed the call off to KC who was the person I was waiting on the entire time to follow up. When K.C., the lead, finally got back to me, she was condescending and unhelpful.She followed up and basically said we can’t accommodate your request for that time on that day. When I returned a message asking if other times that day were available by email, I received no response. So, I called again (especially because their booking paperwork mentions you have to select options well in advance for order, I wanted to make sure I didn’t miss the window). The moment KC realized who I was, her tone turned annoyed and dismissive, as if I was bothering her for asking about availability. Instead of offering clear options, she just made me feel like I should have known their schedule in advance stating “Well, if other times were available, I would’ve mentioned that in the email!” Clearly, the messaging did not imply that all times on that day were unavailable and I’ve attached communication to prove that. The experience was unprofessional, untimely, and left a bad taste in my mouth. I definitely won’t be returning to this store.
- DBdeziyah baileyNov 4, 20255.0i had a wonderful experience per usual. i was able to quickly locate what i was looking for. the cashier, krissy, was very kind and informative. she informed me on how to properly use a new item and was very nice towards me & my friend. will always shop at this place!
- EPEasy PeasyNov 1, 20255.0The staff is so incredible, informative, super kind and caring. I cannot remember her name, but the service was amazing!
- SSScienceOct 31, 20255.0Great experience! Trinity was very helpful and answered all my questions patiently despite my limited knowledge on their products. I was able to find some lovely gifts for my loved one because of her. Great job!
- CCChristina CanfieldOct 7, 20255.0Was visiting the area and we wanted to stop in Lush, The staff was so incredible and sweet. Informative, kind and caring. I cannot remember one of their names, but the other one we spoke to was named Krissy and they were an absolute delight.
Frequently Asked Questions About Lush Cosmetics Southpoint
What products can I find at Lush Cosmetics Southpoint?
You can find fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments and masks, shower gels, toothy tabs, body scrubs, face cleansers and moisturizers, and body lotions.
What are the store hours for Lush Cosmetics Southpoint?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Lush Cosmetics Southpoint offer delivery or pickup services?
Yes, they offer in-store pickup, delivery including same-day and no-contact delivery. However, delivery is sometimes not offered depending on circumstances.
Is proof of COVID-19 vaccination required to visit Lush Cosmetics Southpoint?
No, proof of vaccination is not required to visit this store.
What payment options are accepted at Lush Cosmetics Southpoint?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, financing, Mastercard, PayPal, Samsung Pay, and Visa.
Is Lush Cosmetics Southpoint wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
Can I visit and shop in-store at Lush Cosmetics Southpoint?
Yes, the store welcomes in-store shopping without the need for appointments.
What nearby dining options are available around Lush Cosmetics Southpoint?
Nearby dining options include Maggiano's (Italian restaurant), Firebirds Wood Fired Grill (steakhouse and seafood), Champps Durham (sports bar), Uncle Julio's (Tex-Mex and American), Zinburger Wine & Burger Bar, and Charleys Philly Steaks and Cheesesteaks for fast food.
Are there other retail stores near Lush Cosmetics Southpoint for a combined shopping trip?
Yes, nearby retail stores include Warby Parker (eyewear), Vuori (clothing), Crate and Kids (furniture and home goods), The Children's Place (clothing), Aeropostale (clothing and accessories), Bath & Body Works, Banana Republic, Crocs, Foot Locker, and Athleta.
What nearby leisure and specialty stores can I visit around Lush Cosmetics Southpoint?
You can visit Sur La Table for cooking classes and kitchen goods, Peloton for sporting goods, Paper Source for arts and crafts, Barnes & Noble for books and coffee, and Avalon Nail Salon for beauty and spa services.