Business Details
About
Hair SalonBeauty Salon
Great Clips in Durham, NC provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 3415 Westgate Dr offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Durham, NC!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.8
217 reviews
5 stars
117
4 stars
38
3 stars
13
2 stars
8
1 star
41
What are people saying?
AI-generated from recent customer reviews
Haircut Quality
Customers reported inconsistent haircut quality, with some receiving excellent cuts while others experienced uneven or poorly executed styles.
Customer Service
Feedback on customer service was mixed; some stylists were praised for their friendliness and professionalism, while others were criticized for rudeness and inattentiveness.
Cleanliness and Hygiene
Several reviews highlighted concerns about cleanliness, particularly regarding tools and the overall salon environment.
Wait Times
Customers expressed frustration with long wait times, especially when using the online check-in system, which did not always prioritize those waiting in the salon.
Staffing Issues
Many reviews noted that the salon appeared to be short-staffed, leading to rushed services and a lack of attention to detail.
- MDMs. DiaNov 14, 20255.0Lanaya is always so sweet and professional when I come in for a haircut. Her customer service is always a 100. She treats you with kindness and respect.
- CKCailin KovachNov 10, 20255.0Best place to get a quality consistent cut. Alexis is my stylist. She knows how to cut my hair.
- JDJames DawsonAug 26, 20254.0Always good, timely cut.
- ASAndrew ShepardJul 11, 20255.0good service- fast, quality cut, attention to details
- ESEnkeled SejkoJun 9, 20251.0The worst haircut of my life, the Asian lady was so rude and disrespectful. She doesn't speak English either.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of hair services does Great Clips at 3415 Westgate Dr offer?
Great Clips provides men's, women's, kids' haircuts, beard trims, bang trims, shampooing, blow drys, and hair styling, including updos. Some salons also offer perm services.
Does Great Clips require appointments for haircuts?
No appointments are necessary; Great Clips is a walk-in salon. However, you can use Online Check-In to save your spot on the waitlist and reduce waiting time.
What is Online Check-In and how do I use it?
Online Check-In lets you add yourself to the salon's waitlist remotely, view estimated wait times, and receive ReadyNext text alerts to know when your turn is near, helping you save time.
Can I request a specific stylist when using Online Check-In?
No, stylist requests are not available through Online Check-In for safety reasons. You can request a stylist upon arrival, but this may increase your wait time.
What are the Great Clips salon hours at 3415 Westgate Dr?
The salon is open Monday through Friday from 9 AM to 5 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 5 PM. Holiday hours may vary or be closed on major holidays.
Does Great Clips offer hair coloring services?
No, Great Clips salons do not provide hair coloring services.
Are hair perms available at the Great Clips on Westgate Dr?
Perms are offered at some Great Clips salons. Please call the Durham Westgate Dr location to confirm if they provide perms.
What payment methods does Great Clips accept?
Great Clips accepts payment via Mastercard and Visa credit cards.
Which nearby places can I visit before or after my haircut at Great Clips?
You can visit Modern Nails for nail care, European Wax Center for waxing services, or grab a meal at nearby restaurants like Burger King, El Rodeo, or Chick-fil-A South Square.
How can nearby transit and shopping options benefit Great Clips customers?
Customers can easily access Great Clips at South Square Shopping Center thanks to nearby stores like Target Durham and AT&T, and amenities including Wells Fargo ATM, making errands convenient around their salon visit.