SEPHORA

Reviews

• EB

  Emerald Beauchamp

  1 day ago
  5.0
  Kim was AMAZING!! Exceptional customer service and very knowledgeable on hair products!
• GH

  Gosia Habas

  2 days ago
  1.0
  I will never shop at Sephora Arboretum again. My recent experience was a masterclass in incompetence and rudeness. And it was not the first time, I had a bad experience. I purchased two different white eyelash primers of the same price. The sales assistant explicitly promised me that if I wasn't satisfied, I could return or at least exchange them. One turned out to be great, but the other was useless. When I went back to exchange the faulty one, the store didn't have the other brand in stock. Despite the earlier promise, they refused to give me a refund. Apparently, their return policy is strictly 30 days, and since I arrived on day 31, they wouldn't budge—completely ignoring the fact that I was following their employee's verbal instructions. To make matters worse, the young man claiming to be the manager was incredibly rude. Instead of trying to help, he talked down to me and gave me a lecture in a very disrespectful tone. Save your money and your nerves—shop somewhere else where customers are actually valued and not lied to. As you can see, the owner didn't even bother to read my message. His (means AI) response is just almost the same to everyone. It is not taking care of the customer, how it used to be.
• KB

  Katie Beauchemin

  Dec 28, 2025
  5.0
  an employee here named trinity and i had a little dance party today when “hips dont lie” came on and i am quite satisfied with my customer service
• RK

  Rachel Kimbleton

  Dec 2, 2025
  3.0
  Visited this location on black Friday, looking for a specific type of item. I browsed on my own for a few minutes and after going down each isle, I finally asked a clerk for help looking for a specific type of product. She led me to one brand that did not have what I asked for, and a second, that had a similar product, but again, not what I asked for. I was disappointed that there were not more brands offered at this location, and surprised that with the high end brands carried, no product met the criteria. I left empty-handed and a bit frustrated, unsure of where to try to find the mystery item.
• LS

  Lindsay Soles

  Nov 21, 2025
  5.0
  Came in looking for a new skin care and Jen was super helpful and knowledgeable! On top of that she was super friendly and personable! Thanks, Jen!

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