Poza Salon

Reviews

• WM

  Weston McNeely

  4 days ago
  5.0
  It is the highlight of my week to go to the salon. Everyone is nice and cool. The vibe of the salon is luxurious yet comfortable. My hair is perfect after every appointment and I leave happy.
• LB

  Lizzy Biggers

  Dec 20, 2025
  5.0
  I’ve been coming to Poza since I was a baby! I’m now 21 and they still continue to kill it every time! I just got the best haircut of my life from Pooran and I am obsessed and feel so beautiful! 10/10!
• JB

  Josh Bodary

  Dec 10, 2025
  5.0
  I’ve been getting my hair cut by Kahava, the owner, and it’s consistently a top-tier experience. She takes the time to really understand what I’m looking for, offers smart recommendations, and delivers a precise cut and style every time. As a male client, I appreciate how easy she makes the process — zero guesswork, just great results. Beyond the quality of the cut, the overall experience is exceptional. The conversation is always engaging, the atmosphere is relaxed, and you can tell she genuinely cares about her clients. Truly one of the best stylists I’ve had. Highly recommend.
• RK

  Roza Kian

  Oct 29, 2025
  5.0
  Poza Salon is easily the best salon in Charlotte. I first found them through a friend after a box dye disaster turned my hair jet black. They somehow worked their magic and brought me back to the warm, highlighted brown I love, without destroying my hair. The whole team is friendly, professional, and genuinely fun to be around. And now that they make their own amazing coffees I don’t even bother stopping at Starbucks anymore. If I could give them 10 stars, I would.
• AA

  Andrea Aparicio-Noyola

  Oct 27, 2025
  1.0
  Update December 26, 2025: I won my dispute against them( attached). This place feels like a scam — and the owner’s condescending attitude made everything worse. I needed a balayage without bleach and that would have given me the color I wanted( I wasn’t given this option). I refused the balayage due to the price jump that already occurred. I spent over $240 on a color service that barely showed up at all. I was originally quoted around $150, but once I sat in the chair, the price jumped to $190 because a “more experienced” stylist took over — something that was never clearly explained. I was also told I’d need a bleaching treatment for brighter results, but no one mentioned that without it, the color wouldn’t show up at all. I basically paid hundreds of dollars for a result that looks the same as before. I even joked before leaving, “Well, at least I got pampered, because there’s no difference in my hair.” Then came the most disappointing part — the owner’s behavior. Not only did she shush me in the salon and tell me to “keep it down,” but when she called me later, she was incredibly condescending, arrogant, and dismissive. She repeatedly threw her “years of experience” in my face, offered no apology, and made no effort to make things right. She even said she doesn’t need more customers and that she wasn’t “trying to price-gouge.” Instead of listening or showing empathy, she had an excuse for everything. To make things worse, I was told that to actually achieve the lighter color I originally wanted, I’d have to come back and pay another $250–$300 for a new treatment — as if the first one didn’t already fail completely. The only positive was my stylist, Chris, who was amazing — patient, gentle, and genuinely gifted. She’s not at fault at all. The issue is the owner’s lack of professionalism, transparency, and basic respect for clients. If you decide to go here, be very careful and make sure every detail — price, stylist, and expected result — is clearly explained before you start. This was one of the most disappointing and condescending customer experiences I’ve ever had.

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