Business Details
About
Hair SalonBeauty Salon
Great Clips in Charlotte, NC provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 12840 Walker Branch Dr offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Charlotte, NC!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
246 reviews
5 stars
169
4 stars
29
3 stars
12
2 stars
4
1 star
32
What are people saying?
AI-generated from recent customer reviews
Stylist Quality
Customer experiences with stylists vary significantly, with some praising their skills while others report poor haircuts and lack of attention to detail.
Customer Service
While many customers appreciate the friendly and accommodating staff, there are reports of rude behavior and unprofessionalism from certain stylists.
Consistency
The quality of haircuts is inconsistent, with some customers receiving excellent results while others leave dissatisfied, indicating a need for better training or oversight.
Efficiency
Customers generally appreciate the quick service and the convenience of the online check-in system, allowing for shorter wait times.
Overall Experience
Many customers express a willingness to return due to positive experiences with specific stylists, but negative experiences with others can overshadow these.
- MCMegan Collins6 days ago1.0She cut my son’s neck with the clippers, a couple straight lines at the back of his neck and one on the right side of his neck. She never mentioned the accident to us, and she left his hair uneven all over, as if the other stuff wasn’t bad enough. We have played absolute heck getting that boy to even get haircuts, he was always afraid they’d cut him. For this reason, he sits as still as he possibly can to avoid being cut. And now someone has; not a stay at home mom who can trim her kid’s hair, but someone who should be professional and knows what she’s doing. When my husband told her what our son wanted she had absolutely no clue what he was talking about, even though it’s a simple style. So not only does she have no clue what she’s doing, she’s negligent. My mother was a hair dresser for years and years, and I can be honest and say that cuts and scrapes truly happen every now and then. That being said, the stylist should have the care and courtesy to come tell us what happened and discuss how to make it right again. After all, the salon is liable for such things. But, no, she passed it off like nothing happened. And, to top it all off, when I asked my son why he didn’t say anything to her about being in pain, he said he was scared to tell her. My son is NEVER scared to speak up for himself, so something about her made him afraid to do so. This stylist has absolutely no business being in a salon. This is unacceptable.
- EEElliotOct 16, 20251.0After my haircut, I noticed it was uneven and not symmetrical. When I politely brought it up, the stylist said she had already spent 30 minutes on my hair and refused to fix it. She even told me to go SOMEWHERE ELSE so another stylist could fix her mistake!
- JBJoseph BrownOct 13, 20255.0Fast friendly experience with a great haircut to boot!
- EEElizabethSep 28, 20255.0I am here to give a huge shout out to Charlotte at Rivergate Great Clips. I have extremely thick, fine and naturally wavy hair. It has always been difficult to find a stylist that can cut my hair the way Charlotte did. I will definitely be returning. She really knew what she was doing, I have received compliments and I LOVE the style. So grateful that she is there! And everyone I encountered at this location was kind and accommodating.
- LTLisa TroopSep 25, 20255.0Love Great Clips in Rivergate. Charlotte is the best. She cuts both my husband’s and my hair perfect every time. Have been going here for several years.
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What haircare services are offered at Great Clips Rivergate?
Great Clips Rivergate offers haircuts for men, women, and kids, beard trims, bang trims, shampooing, blow drying, styling, and select salons offer perms.
How can I save time when visiting Great Clips at 12840 Walker Branch Dr?
You can use the Online Check-In feature on the Great Clips app or website to add yourself to the waitlist, see estimated wait times, and receive ReadyNext text alerts when your wait reaches 15 minutes.
Do I need an appointment to get a haircut at Great Clips Rivergate?
No appointment is necessary. Great Clips is a walk-in salon, but Online Check-In is available to save you time by adding your name to the waitlist before arrival.
What are the operating hours of Great Clips at 12840 Walker Branch Dr?
Monday to Friday from 8:30 AM to 7:00 PM, Saturday 9:00 AM to 6:00 PM, and Sunday 9:00 AM to 5:00 PM. The salon is closed on Thanksgiving and Christmas Day.
Does Great Clips Rivergate offer hair coloring services?
No, Great Clips salons do not provide hair coloring services.
Can I request a specific stylist when using Online Check-In?
No, stylist requests are not available through Online Check-In. However, you can request a stylist in person when you arrive, keeping in mind this may increase wait time.
What payment methods are accepted at Great Clips Rivergate?
Great Clips accepts major credit cards including Mastercard and Visa, as well as debit cards.
What nearby places can I visit before or after getting a haircut at Great Clips Rivergate?
You can visit nearby locations such as Target, Rack Room Shoes, Massage Envy - RiverGate, Beverly Nail Spa, or stop by Starbucks for a coffee before or after your haircut.
Are there other beauty and spa services nearby Great Clips Rivergate?
Yes, nearby beauty and spa options include Massage Envy - RiverGate, Beverly Nail Spa, European Wax Center, Amazing Lash Studio, and Magnolia Salon.
Where can I find health or wellness services close to Great Clips at Walker Branch Dr?
Nearby health and wellness services include GNC Live Well for vitamins and supplements, MinuteClinic at CVS for urgent care, and several optometrists like America’s Best Contacts & Eyeglasses and Accuvision Eye Care.