Diptyque Southpark

Reviews

• BP

  Blake Powell

  Jan 20, 2026
  5.0
  As a Diptyque fan, I was so excited to see there was a boutique in SouthPark! I was warmly greeted as soon as I walked in. Christopher and I had a time! We talked for a good 25/30mins about all their location had to offer. I've traveled a lot for work/personally and have been to many Diptyque locations but the service I received here was top tier!! I felt like I was chatting with an old friend which was very refreshing :) I went in just to browse but ended up leaving with 3 new candle scents! I cannot wait to try the pairing he shared and I'm excited for my the fragrance samples he recommend! Diptyque SouthPark, you've got a client for life!! 💕
• AA

  A

  Jan 17, 2026
  1.0
  I have loved, admired and shopped at Diptique long before the SouthPark boutique opened, and I’ve always admired the elegance, and the artistry of the brand. Because of that, I truly believe the in-store experience—and especially the staff—should reflect the same level of grace, warmth, and sophistication that the products represent. Sadly, my recent visit was deeply disappointing. I visited the store with my mother and my toddler, unaware of the policy prohibiting drinks inside. My mother, who is an exceptionally kind, gentle, and polite woman despite her limited English proficiency, immediately disposed of an empty plastic cup in the garbage. What should have been the end of the situation instead turned into something uncomfortable. The lady staff, looked at us with clear distaste and said, “You can’t throw that in here because people spill things and our sink is broken.” The words themselves were sharp, but it was her tone and expression that cut the deepest. With visible embarrassment, My mother quietly took the item out of the garbage can and told me she would leave the store with my toddler while I finished paying, because she don’t feel any sense of belonging at the store. NO ONE….. I mean, NO ONEEEE should ever be made to feel that way. I don’t mind spending my money, but I will never do so again at the cost of someone’s basic human decency. This experience was humiliating, very unwelcoming, and deeply unkind. It’s the reason I will never return to this store. Staff needs URGENT training and basic etiquette in human decency, empathy, grace and kindness because guess what? Luxury is not only found in beautiful and good smelling products; but by the way people are made to feel. It’s found in GRACE, KINDNESS , the Thoughtful gestures that say: “YOU MATTER” !!! When these fundamentals are missing, even the most exquisite product cannot compensate for it.
• NN

  Nickcold Nicholson

  Oct 6, 2025
  5.0
  I must admit I had some trepidation about entering this fragrance room based on prior reviews, but was delighted to be warmly welcomed and given an opportunity to try from the selection. It would seem they took the feedback seriously and may have re-staffed. I made my first purchase today and definitely will be back for a second one! They shared with me that they offer refills of some scents that allow a 20% discount. Great deal!
• TR

  Tanisha R

  Sep 7, 2025
  4.0
  I was at this location labor day weekend... I spoke with an associate by the name of Joely. Spoke to her about a particular fragrance that I couldn't remember... She had no problems of letting me smell everything. She was so sweet and patient. I had never been at a Diptyque store before and she made the experience quite nice and enjoyable.
• QT

  Quynh Tran

  May 11, 2024
  5.0
  Excellent customer service. The associate, Christopher, was so sweet!

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