SEPHORA

Reviews

• LL

  Lindsey Lovelace

  Jan 22, 2026
  5.0
  Kagome was amazing! I love this Sephora. Everyone is always super helpful :)
• RR

  Raquel

  Jan 18, 2026
  1.0
  I had a very upsetting experience at this Sephora location today. I was using one of the mirrors at the Beauty Studio only to see better because it has stronger lighting. I did not sit down or receive any service. Despite this, an employee asked me to leave, stating that the area was being sanitized and not available for use. At the same time, another customer beside me who was white was using the mirror and was not asked to leave. What made the situation even more uncomfortable was that after I left, another white customer used the same area freely, and none of the nearby employees asked her to leave or mentioned sanitization. As an Asian customer, being the only person asked to move while white customers were allowed to remain made me feel singled out and unwelcome. I also want to note that the employee who asked me to leave was also Asian, which made the situation even more confusing and disappointing. This was not about one individual, but about how policies were applied unfairly and inconsistently. I tried to raise this concern at the counter, but I was given the same explanation again without any acknowledgement of the inconsistency. The response felt dismissive, and it seemed like my concern was brushed off rather than taken seriously. What is also confusing is the purpose of having mirrors and a Beauty Studio area if they are not actually available for customers to use. If the space is restricted, it should be clearly labelled instead of selectively allowing certain customers to use it while others are told to leave. In addition, staff at this location could benefit from better training in customer service and inclusivity. Several employees came across as snobbish and appeared to ignore customers rather than offer help, which only added to the negative experience. As a result of what happened, I was unable to properly try or choose the item I intended to purchase. I have visited many Sephora locations, including several in Toronto, and I have never experienced anything like this before. This location did not feel inclusive or welcoming, and I hope management seriously reviews staff training and ensures fair and respectful treatment for all customers.
• LC

  Lindsey Clarke

  Jan 3, 2026
  5.0
  I don’t usually go into Sephora, as it’s always busy and I don’t enjoy the crowds but today I did. I asked Sasha a few questions regarding liquid blush. I was met with the most upbeat and genuine attitude. Not only did she answer every question I had but she also went above and beyond to make sure I am getting the right shade. Highly recommend anyone going there to see Sasha as you can tell she enjoys her job :)
• MG

  miss girl

  Dec 31, 2025
  2.0
  Some employees are very sassy and act as if you are wasting their precious time or just don’t acknowledge you at all. But on the other hand some are super sweet and helpful and are very interested in helping you find what you are looking for. But that is only a few
• LC

  Light and Candles

  Dec 28, 2025
  1.0
  This is not multicultural friendly store. Staff is rude and mean. Testers were so dirty and filthy. They don’t have staff who can serve people with other languages.

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