JCPenney Salon

Reviews

• LD

  Lyla Dye

  Nov 3, 2025
  1.0
  This was such a horrible experience. My mom booked an appointment for my birthday… we were told to wait for our appointment. Our stylist was running late. That was fine. We were running late too. But it got later and later . Finally.. we were told the stylist called in. Okay, then they held a group meeting on who wanted us. One lady name Ty took. I thought that was sweet. She asked me what I wanted. I showed her a picture. I asked her opinion. She said balayage. When we were done I told my mom “ it’s fine..I like it” but she could tell that I didn’t. I got to the car and cried. The lady didn’t seem to want to help but said I could have it darker if I booked another appointment. It was my 14th birthday. I don’t want to step foot in JCpenny salon again. Photos below .. what I wanted first. What I got
• OR

  Odessa Renner

  Sep 4, 2023
  5.0
  Stacey was awesome!
• LB

  Lynn B

  Jul 23, 2023
  1.0
  I got a call from JC penney inquiring about an appointment I made and the lady that called me act as if I did something wrong, I scheduled a micro braid appointment and no where on the site does it say you have to have a consultation first. Glad I didn't know I actually had an appointment because I never received a email or text confirming the appointment, and when I went back on the appointment site it said no available appointments for that day. So I assumed it was a system error. Well I get a phone call about 30 minutes before the scheduled appointment to tell me I have 2 appointments scheduled, I said yes I had an appointment for a shampoo and the other was for micro braids and she tells me I have to have a consultation for the micro braids and act like she never heard of someone making two appoinments, If it can't be done then JC Penney need to have a better scheduling system. Well I'm glad I thought my appointment wasn't scheduled because I never received confirmation, and she was very sarcastic and rude about it!
• SJ

  S Jones

  Apr 8, 2018
  5.0
  I called ahead of time to be sure I could come as a walk-in on a Sunday evening for a hair cut. My stylist Kasey was awesome. When I arrived, she said it would be a few more minutes. When I returned, I received an awesome cut and deep conditioning treatment as suggested. When I left I felt great and my hair looked wonderful. Thanks JC Penney and Kacey.
• PW

  Pam Whittington

  Mar 31, 2018
  5.0
  Bonita Williams is the BEST!!! Cut and styled my hair EXACTLY like I wanted!!!

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