JCPenney Salon

Reviews

• LD

  Lyla Dye

  Nov 3, 2025
  1.0
  This was such a horrible experience. My mom booked an appointment for my birthday… we were told to wait for our appointment. Our stylist was running late. That was fine. We were running late too. But it got later and later . Finally.. we were told the stylist called in. Okay, then they held a group meeting on who wanted us. One lady name Ty took. I thought that was sweet. She asked me what I wanted. I showed her a picture. I asked her opinion. She said balayage. When we were done I told my mom “ it’s fine..I like it” but she could tell that I didn’t. I got to the car and cried. The lady didn’t seem to want to help but said I could have it darker if I booked another appointment. It was my 14th birthday. I don’t want to step foot in JCpenny salon again. Photos below .. what I wanted first. What I got
• BO

  Britney Owens

  Jul 13, 2025
  1.0
  I originally booked for a wash and flat twist for $75 because I couldn’t get an appointment with my normal stylist. However, upon arrival, I was told by the stylist that she could not flat twist even though she had it listed as one of her services. I really needed a wash so I decided to still get a wash. I asked her if she could just braid my hair in two braids (no hair added) and she stated that she could. She did an amazing job washing my hair. However, the style was horrible. Nevertheless, I wasn’t worried because my hair was clean so I planned to just pay the $75 and go see my normal stylist later. When I got to the register, the stylist told me my total was $155. Obviously, I was shocked and confused. The stylist never told me about any extra fees and the style I received was not worth the money. However, the salon was about to close and there was not a manager available for me to speak with so I paid with the intentions on calling the manager the next day. I have now spoke with the manager several times and even sent photos of my hair. She was supposed to contact me with a resolution almost two weeks ago (11 days). However, I have not heard anything. I will never use this salon again. I should have been told about any extra fees before my services were started. I am not satisfied at all.
• JA

  Jordan Aubrey

  Jul 7, 2025
  2.0
  I asked for a bob with a little bit of texture and i wanted my hair dyed copper/auburn. This is the picture i showed my stylist vs what she did to my hair. I spent so long growing my hair out from a previous bad haircut and i was so excited to start my school year off looking nice and now i feel like a clown when i leave the house. The color is beautiful but how can you look at the picture i showed her and then look at me and say they are the same because they are so far from the same. I will absolutely never be coming back.
• GM

  GL McMasters

  Apr 10, 2019
  1.0
  Called & scheduled a perm. I arrived early & when l verified the price, was informed she charged $10.00 more than the price quoted. She called the manager & they tried to gigure out who l talked with the previous day. They were so sorry, but the stylist charged her price & would not honor the initial quote. Foolish decision, since she would have made it up with a tip l planned to give. Poor customer service.
• DC

  David Cooper

  Nov 27, 2018
  5.0
  Great couldn't ask for any better service

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