Grove Spa

Reviews

• RH

  rachel hall

  3 days ago
  5.0
  Absolutely amazing experience. My daughter who works there gave me a gift card and I finally made it in for a massage. Really wonderful atmosphere and of course all the employees were so nice special shout out to Daysia!!
• CV

  COURTNEY VAUGHN

  Jan 29, 2026
  5.0
  Great place! This time I had Laken for my 1st time getting a deep tissue massage and he did great! He really worked hard at relaxing my shoulder muscles that have been bothering me.
• CC

  Carissa Czarnecki

  Dec 26, 2025
  5.0
  I had a wonderful first ever massage experience receiving a prenatal massage by Sara! She did an amazing job targeting my pelvic and upper back tension. I left feeling 10x better than I walked in. I will definitely recommend this spa.
• MG

  Ms Loni Garren

  Dec 18, 2025
  5.0
  We had the pleasure of a couples massage and foot treatment! Sabrina and Mataya are the best!!! I have had massages all over the U.S. these two did an amazing job and were the sweetest girls! We will definitely be back !!
• YM

  Y M

  Oct 9, 2025
  1.0
  After a terrible incident at Grove Spa, I decided to try several other spas in Springfield—and I quickly realized that there are many with far better quality, professionalism, and customer service than this one! This incident happened in late 2023, and to this day, it still bothers me. I am genuinely saddened to write this review because I was once a loyal customer of Grove Spa. I had been going there regularly and even recommended it to many of my friends and family, who also became customers. Unfortunately, after that experience, I will never be returning. During my last appointment, I booked a 30-minute facial. I called ahead to let them know I would be about 10 minutes late and asked if it was okay, and the person on the phone assured me that it was fine and that I would still be able to receive my treatment. When I arrived, they checked me in and had me wait for about 15 minutes—only to then tell me that I would not be able to receive my facial because I was late. I calmly explained that I had called beforehand and was told it would be fine. They responded that the staff member I spoke with was new and “didn’t know.” I found this completely unprofessional. If a spa values its customers, it should not make them suffer for an employee’s mistake. Had I been informed correctly on the phone, I would have understood and simply not come in. When I asked to reschedule, I was told I would still be charged for the missed appointment and would have to pay again for a new one. I expressed that this seemed unfair, especially considering the misunderstanding was on their end. The manager, Samantha, showed no empathy or effort to resolve the situation and had an extremely dismissive attitude, despite my calm and respectful tone. When I mentioned that I felt I was being treated unfairly and might share my experience in a review, Samantha suddenly became very upset and asked me to leave the spa. I was completely shocked. I explained that I didn’t have a car and was waiting for my sister to pick me up, but she insisted I leave immediately—even threatening to call the police if I didn’t. I left the spa in tears and waited outside for 20 minutes, feeling humiliated and deeply hurt. I have never been disrespected like that in my life. I have also never written a negative review before—my reviews are usually supportive and positive—but this experience was so painful that I felt I needed to share it. It still saddens me to think about how I was treated that day. No customer deserves to be treated this way. Since then, I’ve tried other spas, and not only are they far more professional, but they also truly respect their customers—something Grove Spa clearly failed to do It’s been a while since this has happened and I was debating whether to write a review or not cause I normally don’t write negative reviews, but I thought it was only fair

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