SEPHORA at Kohl's

Reviews

• JC

  Jay C

  Jan 27, 2026
  1.0
  Probably the worse location for Sephora. Customer service is poor, the staff are young, in-trained and very immature. I will never go back to Sephora!
• LT

  Lucy Tilliman

  Jan 22, 2026
  1.0
  I came in looking for help covering facial discoloration and finding some hair products. The woman I believe was the manager was dismissive and declined to shade match me, when I asked for her name she declined to give it to me saying she was busy and was only doing interviews and would get someone else. She remained at the counter talking or looking stone face the whole 45 minutes I was in there while another associate stepped in. (It was like I was a hassle to her). All the girls were busy but the old woman. Abbey was wonderful. She shade matched me and recommended hair products for my curly hair. She apologized for her manager being rude and offer samples to help me pick out a shade. Her customer service made the experience much better, but the contrast in service was noticeable.
• LT

  Lesia Taylor

  Jan 1, 2026
  2.0
  No variety of anything.
• FD

  Francesca DeFeo

  Dec 18, 2025
  3.0
  Jasmine was incredibly unhelpful. I asked for a shade match and she said someone would come help and as i walked around to look at products i saw her just standing behind the register. It just seemed like she didnt care to help me. There was another girl that was helpful, Wisdom i think. She helped me match to fenty and did a great job! She had great customer service and was really knowledgeable. If anyone goes to this location ask for her!!
• MT

  Markita Thomas

  Nov 28, 2025
  1.0
  If I could give this place zero stars I would. The manager with the reddish gray hair (I believe her name is Arlene) was very rude. Not just to customers but her employees. While I understand it is the holiday season and it can get hectic, that is no excuse to treat anyone let alone the employees like dirt. I heard her speak harshly to a few employees that weren’t in their “assigned” spots because they were trying to help customers. I did not even feel comfortable shopping and put my items back and left. I could not in good faith shop at this location where employees are not valued. I will just order online.